Position Title: Online Admissions Advisor
Employee Classification: Admissions Advisor,Univ Sr
College/Division: NMSU Global Campus
Department: 440100-NMSU GLOBAL
Internal or External Search: External - Open to all applicants
Location: Remote
Offsite Location (if applicable):
Target Hourly/Salary Rate: Starting at $53,165.80; Commensurate with qualification, and internal equity.
Appointment Full-time Equivalency: 1.0
Exempt or Non-Exempt: Exempt
Summary: Are you ready to help people accomplish a life-long goal and impact students on a global level? NMSU Global Campus is looking for a dynamic student-centered professional who is goal oriented, driven to make a difference and has a heart for working with students. Join us in making a difference in students' lives on a global scale. Apply now to be part of the NMSU Global Campus team as a Student Enrollment Coordinator.
Classification Summary:
Serves as an ambassador and representative of the University or Community College with a variety of audiences, including prospective students and their families, applicants, newly admitted students, P-12 school district students and staff, community college students and staff, business and other community members, University faculty and staff, and alumni. Responsible for managing respective recruitment territory, which includes extensive fall travel during the six to eight week long recruitment season. Guides prospective students and their families through the application process. Develops and maintains excellent working relationships with key constituencies in recruitment territory. Responsible for assisting with all areas of admission including undergraduate, transfer, graduate and international recruitment, marketing and communications, event planning, Aggie Welcome Orientation programming, family engagement activities, campus visits, etc.
Classification Standard Duties:
Creates and leads teams of individual University Admission Advisors and Student Ambassadors to successfully complete tasks related to a specific area of on-going responsibility Participate in the planning and implementation of annual admission recruitment, application and enrollment strategies. Develop marketing strategies, recruitment publications and communications, travel schedules, collection and analysis of aggregate and disaggregate recruitment and demographic data. Conduct campus tours, formal and informal presentations, tele-recruiting and e-recruiting activities. Evaluate applicant qualifications and advise accordingly. Coordinate and/or participate in a variety of campus programs and special events to engage with the community and to market and recruit potential new students. Work collaboratively with University Financial Aid and Scholarship Services staff..Disseminates pertinent information, in accordance with applicable laws, regulations, and University policies in accordance with the Family Educational Rights and Privacy Act (FERPA).Monitors progress of applicants to admitted and enrolled status. Provides policy interpretation and advisement as appropriate, in accordance with university policy, accreditation standards, and privacy laws. Performs miscellaneous job-related duties as assigned
Required Education, Experience, Certification/License, Equivalency
Required Education:Bachelor's degree in a related field.; Required Experience:Three (3) years of professional experience related to the standard duties as outlined.; Equivalency:None; Required Certification/License:
Knowledge, Skills and Abilities
KNOWLEDGE: Knowledge of current industry best practices, customer service standards and procedures, system-wide admissions policies, standards, and procedures. Knowledge of full spectrum of university academic units, curricula, and programs. College-level maintenance requirements for student records principles, policies and procedures. Knowledge of national, regional and local student recruitment and retention issues.;
SKILLS: Strong interpersonal and written and verbal communication skills, especially in public speaking. Demonstrated proficiency in the use of Microsoft Office suite of computer software applications. Demonstrated time and materials management skills. Effective utilization of student information systems and customer relations management systems. Database and records management and/or maintenance skills. General office administrative and secretarial skills.;
ABILITIES: Solutions oriented, with a high level of creativity and the ability to analyze complex problems. Ability to work independently, under pressure and with minimum supervision in addition to being a productive member of a team. Ability to communicate effectively, both verbally and in writing. Ability to simultaneously plan, deliver and manage multiple activities, make effective administrative/procedural decisions and recommendations. Ability to maintain confidentiality of records and information and work effectively with a wide range of constituencies in diverse communities. Ability to deliver excellent customer service, travel and work flexible hours.
Job Duties and Responsibilities
Under limited supervision, the Student Enrollment Coordinator will work closely with NMSU Global Campus students and online learners, providing support in developing degree plans that illustrate a student’s journey to degree completion and aiding in the first semester transition from admissions to advising. This position involves collaborating with admissions advisors, academic advisors, and other student success roles to ensure a seamless handoff and a positive student experience.
Key Responsibilities:
- Develop detailed and accurate degree plans for newly admitted students to facilitate first semester course registration – decreasing the time from admitted to enrolled.
- Serve as a liaison between admission advisors and academic advisors, ensuring effective communication and coordination.
- Collaborate with admissions advisors to support the development of unofficial degree plans for prospective students, showcasing their educational path at NMSU Global Campus.
- Identify, report, and remove obstacles and barriers that may obstruct the student journey to first-semester registration.
- Collaborate with admissions advisors to support their ability to guide newly admitted students through the enrollment process, including account setup, orientation, degree planning, and course registration.
- Collaborate with admissions and academic advisors to facilitate the seamless transition from admissions to advising after course registration.
- Maintain accurate records of student interactions, statuses, progress, and degree plans.
Preferred qualifications:
- Strong organizational and communication skills.
- Familiarity with academic advising processes.
- Customer-centric approach to student support.
- Online learning and/or academic advising background highly recommended.
Performs other miscellaneous duties as assigned.
Knowledge
Knowledge of student advisement, persistence and retention issues. Knowledge of theory-based advising, online learning, student development strategies and techniques. Knowledge of multicultural student outreach services and activities. Knowledge of NACADA advising principles, processes, resources and professional development.
Skills
Data management and records maintenance skills. Performance management skills.
Abilities
Ability to gather data, compile information, and prepare reports. Ability to communicate effectively, both orally and in writing. Ability to use independent judgment and to manage and impart confidential information. Ability to maintain calendars and schedule appointments. Ability to analyze and solve problems. Ability to analyze course prerequisites, certification, and/or curriculum/graduation requirements, and degree guides. Ability to evaluate student transcripts and/or records.
As an integral part of the NMSU Global Campus Admissions Team, this position reports to the Director of Online Admissions and will be required to work some weekends, evening hours and holiday breaks (e.g. winter holiday) to meet the needs of NMSU Global Campus students.
Preferred Qualifications
Special Requirements of the Position
Department Contact: Cody Singer, [email protected]
Contingent Upon Funding: Not Applicable
Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Standard Work Schedule: Standard (M-F, 8-5)
If Not a Standard Work Schedule:
Working Conditions and Physical Effort
Environment: Work is normally performed in a typical interior/office work environment.
Physical Effort: No or very limited physical effort required.
Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.
Risk: No or very limited exposure to physical risk.
United States
