Operations Intern

Memora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on an intern to help us scale.

This role is crucial in helping us maintain organized and efficient operations, directly contributing to our growth and success. The Operations Intern will cross-train with various departments to be ready to assist with not only day-to-day tasks but ongoing special projects. We expect this role to require a maximum workload of 20 hours per week (minimized to 5 hours per week during the academic year).

Primary Responsibilities:

Special Projects:

• Engage in significant projects that align with your skills and our current needs, such as developing financial models, analyzing market trends, or improving operational workflows.
• Provide insights and support for strategic planning, contributing to high-impact decisions.

Data Optimization and Analysis:

• Assist with data management and optimization efforts to ensure our information systems are robust and up-to-date.
• Collaborate with the RevOps team to enhance our data strategies, contributing to business intelligence and operational efficiency.

Digital Workspace Organization:

• Lead the organization in streamlining of our digital workspace, enhancing accessibility and collaboration across the team.
• Work with the Operations team to maintain an efficient digital infrastructure, ensuring seamless information flow and storage.

Cross-Functional Collaboration:

• Partner with various departments to support day-to-day operations and special projects, playing a key role in our growth initiatives.
• Ensure alignment and successful execution of cross-functional projects, driving innovation and efficiency across the organization.

Other Responsibilities:

• Adapt to the evolving needs of the startup, taking on new tasks and responsibilities as required.
• Contribute to a positive and collaborative team culture.
• Participate in team meetings and brainstorming sessions.
• Assist with day-to-day operational tasks and problem-solving.
• Develop and maintain internal processes to improve efficiency and productivity.
• Provide general administrative support as needed.

Qualifications (Required):

• Currently working towards a Bachelor’s degree
• Current undergraduate student, junior, or rising junior
• Some understanding of the healthcare industry
• Strong organizational skills with the ability to effectively organize digital resources and information
• Familiarity with data management and digital organization tools, like Google Suite
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong attention to detail and a high degree of accuracy
• Ability to manage time effectively, set priorities, and meet deadlines
• Willingness to learn and adapt to change

Qualifications (Bonus):

• Salesforce knowledge a plus or the ability to become proficient quickly

What You Get:

• An opportunity to work on a rapidly scaling care delivery platform, engaging thousands of patients and care team members and growing 2-3x annually
• Enter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup
• Work alongside world-class clinical, operational, and technical teams to build and scale Memora
• Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams
• Improve the way care is delivered for hundreds of thousands of patients
• Gain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and plans
• Ownership over your success and the ability to significantly impact the growth of our company
• Manageable workload that can be completed on your own time, aside from scheduled live meetings with our team
• Gain deep expertise about healthcare and the digital health space, and direct customer exposure with innovative companies

This position offers remote flexibility allowing employees to work from home in any of the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.

Priority will be given to applicants in the following cities: Seattle, WA; Bay Area, CA; New York City, NY; and Chicago, IL.

About Memora Health:

Memora Health, the leading intelligent care enablement platform, helps clinicians focus on top-of-license practice while proactively engaging patients along complex care journeys. Memora partners with leading health systems, health plans, and digital health companies to transform the care delivery process for care teams and patients. Our platform digitizes and automates high-touch clinical workflows, supercharging care teams by intelligently triaging patient-reported concerns and data to appropriate care team members and providing patients with proactive, two-way communication and support. Memora Health is headquartered in San Francisco, CA, with clients and team members across the country, and is backed by Andreessen Horowitz, Transformation Capital, General Catalyst, AlleyCorp, Frist Cressey Ventures, Martin Ventures, Kevin Durant and Rich Kleiman’s Thirty Five Ventures, Sachin Jain, and several other strategic healthcare groups.

Applicants must be currently authorized to work in the United States on a full-time basis. Memora Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.