Operations Intern - Summer 2024

Who is Credible?

We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance.

We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible.

We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. We’ve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear.

About the Role:

Credible is looking for outgoing, enthusiastic Operations Interns for a summer internship. As an Operations Intern, you will assist the Loan Operations and Client Success teams.

This internship will provide you an opportunity to practice your customer service, data processing, critical thinking, and analytical skills across several Marketplace Operations teams. You will learn from business leaders and walk away from this internship with effective business skills.

Responsibilities:

• Understand Credible’s Private Student Loan, Student Loan Refinancing, and Personal Loan products
• Respond to a high volume of inbound client inquiries coming in by phone, live chat, and email
• Complete outbound calling campaigns to help clients move forward with their loan request
• Evaluate customer requests for loan options and process those requests efficiently and accurately with support from the Loan Operations team
• Identify client needs and help clients use specific site features
• Educate customers by explaining how different financial products work and assist them in improving their financial literacy with support from the Client Success team
• Collaborate with Credible’s analysts to establish or improve upon your Excel skills
• Develop customer-related metric reports, analyze the data, and report findings to management

Education and Skills:

• Must be a current Bachelor’s student or recent graduate
• Must have a 3.0 GPA or higher
• Detail-oriented, organized, and able to multitask
• Strong collaborative nature, able to work cross-functionally with client-facing and back-end teams with a solution-focused mindset
• Tactful, with sound judgment -- you will be helping people with important and stressful decisions
• Excellent written and verbal communication skills
• Strong critical thinker with the ability to identify trends and issues

Internship Details

• Dates: 5/20/2024 - 8/30/2024

• 5/20/24 - 8/16/24 - 40 hrs/week required

• 8/19/24-8/30/24 - 15-20 hrs/wk required, 40 hrs/week available*

• Hours: 9am - 6pm EST (1 hr lunch break)

• Location requirements: Remote - ET preferred

Pursuant to state and local pay disclosure requirements, the pay ranges for this role, with final offer amount dependent on education, skills, experience, and location, are listed below. Pay Range$17—$17 USDWhy work at Credible?

We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance.

We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories consistent with applicable law.