At Appsilon, operations is not a support function - it is one of the key enablers of sustainable growth.
As our Operations Manager, you will help shape how a fast-growing international consultancy operates at scale. Your role is to connect people, systems, processes, and operational decisions into one coherent environment that allows the company to grow efficiently, securely, and sustainably.
You will work across Finance, Delivery, Sales, Technology, Security, and People functions, helping the organization stay aligned while navigating an increasingly dynamic and multi-context environment.
This role requires someone who naturally sees the bigger picture:
someone who connects dots across teams
anticipates operational risks before they become problems
creates clarity where complexity grows
knows how to balance structure with business agility
You will report directly to the Head of Finance & Operations and work closely with senior leadership, including the CEO and Head of Technology. This role comes with strong leadership support, high visibility, and meaningful influence on how the organization evolves operationally.
We already operate with a mature tooling ecosystem and established operational foundations. Your mission is to continuously improve scalability, strengthen operational resilience, simplify collaboration, and ensure our systems, processes, and security standards evolve together with the business.
We are looking for an operational manager with experience navigating complex, fast-growing business environments.
Lead and develop the Operations team, including IT Administration and Security
Continuously improve operational scalability across Finance, Sales, Delivery, Technology, and People functions
Own and evolve the company's operational tooling ecosystem and automation landscape
Strengthen operational resilience, business continuity, and security practices
Coordinate operational aspects of compliance initiatives, including ISO 27001 readiness and customer security requirements
Partner with external vendors, legal counsel, auditors, and the DPO on operational and compliance-related matters
Support organizational alignment by improving workflows, communication structures, and operational clarity across teams
Build and maintain operational documentation, policies, and internal enablement resources
Advise leadership on operational risks, scalability, tooling, security, and process optimization
Create an environment where teams can collaborate efficiently and focus on high-impact work
This role is for someone who:
thrives in dynamic, fast-changing environments with multiple parallel contexts
combines strategic thinking with operational execution
feels comfortable making decisions in ambiguous situations
can move fluently between technical, business, compliance, and people-related topics
naturally creates structure, clarity, and alignment
is assertive enough to protect priorities, challenge assumptions, and say "no" when needed
builds trust across teams through calm, direct, and constructive communication
enjoys ownership and does not wait for perfectly defined boundaries
You are likely to succeed here if you:
think in systems, not isolated tasks
proactively identify inefficiencies and opportunities for improvement
enjoy designing scalable operational solutions
stay calm under pressure
can prioritize effectively across competing business needs
are highly organized without becoming rigid
know when to escalate, when to push forward, and when to simplify
You likely have:
5+ years of experience in Operations, Business Operations, Internal Operations, or a comparable cross-functional operational leadership role
experience working in a scaling organization (preferably consulting, professional services, SaaS, or technology-driven environments)
hands-on experience managing operational processes across multiple business functions (Finance, People, IT, Delivery, Sales, or Security)
practical experience owning and administering a multi-tool SaaS ecosystem
experience introducing operational improvements, automation, or process standardization initiatives at organizational scale
experience working with operational security, compliance, GDPR, ISO 27001, or customer audit processes
experience managing external vendors, contract negotiations, and operational partnerships
experience leading a small operational, IT, or cross-functional support team
experience working directly with senior leadership and influencing organizational decisions
This role is probably not for you if:
you prefer narrowly defined responsibilities and highly predictable routines
you need constant direction or heavily structured environments
you are uncomfortable operating acro
