Order Fulfilment Contacts Agent - Fixed Term Contract (Fully Remote)

DESCRIPTION

Passionate about a career in customer service? Do customers and their needs come first in your book?

Here is an opportunity for you!

Webafrica is on the hunt for a Contacts Agent in our Order Fulfilment team that is particular about process and obsessed with customer service.

A spunky character who is keen on maintaining strong working relationships with customers – and suppliers of course – and who knows how to read the customer's needs before they even think of them. A psychic in this regard, if you will.

If this is you, drop us your deets and let’s meet!

Requirements

REQUIREMENTS

Minimum Requirements

• Grade 12
• At least 2-3 years' experience in a Customer Service/Call Centre environment
• Strong customer service skills
• Strong telephone etiquette
• MS Office (Excel, Word and Outlook) experience will be advantageous

Ideal requirements

• ISP experience will be advantageous
• Being tech savvy is not a must, but it will definitely be an advantage

Key Competencies

• Excellent verbal and written communication skills (English)
• Customer focused
• Attention to detail
• Ability to work under pressure & manage several priorities at a time
• Good communicator
• Being courteous and professional at all times
• Ability to up-skill and learn independently
• Ability to work independently and in a team

Correspondence will be conducted with shortlisted candidates only. If you haven’t heard back from us within two weeks of the application deadline, please regard your application unsuccessful – but don’t lose hope, keep checking our website for more career opportunities in future.

Benefits

Tools of trade provided:

• Laptop
• Headset
• This role is remote based. *FIBRE CAPABILITY IS A REQUIREMENT FOR THE ROLE.