Our Ordering Specialists are responsible for speaking with Guests to receive their takeout or delivery orders and place those orders through our software. You get to deliver excellent service to our Guests while handling phone calls for well-known and well-established restaurant brands such as, Applebee’s, California Pizza Kitchen, Habit Burger, and Chipotle Mexican Grill.
We are a diverse organization, and we welcome people of all ages and backgrounds who have the willingness to learn and to deliver on our high standards of top-level customer service.
Responsibilities
Accurately enter and manage guest takeout or delivery orders in the ordering platform while providing exceptional customer satisfaction.
Utilize effective communication skills to ensure a positive guest experience.
Maintain a high level of professionalism and phone etiquette in all interactions.
Meet or exceed sales and efficiency metrics.
These are some of the perks of working at Synq3:
Total compensation that is competitive and rewarding.
$12.15 + bonus potential of $150/month (part-time) or $300 (full-time)
Increase your hourly rate every time you take on additional concept responsibilities
Accelerated promotion to full time based on consistent performance and scorecard metrics being met (you have full visibility to your scorecard, by the way)
Remote work from home
Work out of the comfort of your own home while feeling connected to your supervisor and your team.
Select a designated 6 -7-hour window within which you can be scheduled work. We need people between 12:00 pm to 12am CST
Benefits – Synq3 employees deserve nothing but the best! All employees are eligible for:
Paid Time Off
Cost-effective Vision and Dental coverage
Full-time employees have access to medical insurance, life insurance, flex spending accounts, short- and long-term disability. Elected benefits become active the 1st of the month following 60 days of employment
Requirements:
Must have hardwired internet service connected directly from modem to computer via ethernet cable with 25+ mbps of download speed and 2+ mbps of upload speed. You will need to provide an Internet speed test as well as verification of Internet service
SYNQ does NOT provide equipment.
Minimum specifications required for personal computers:
Processor: Intel Core i5 or higher
Memory: 8 GB RAM
Supported operating system, IE: Windows 11, Mac OS 14 or later Browser: Google Chrome
Note: tablets and cell phones are not compatible and cannot be used.
You MUST have a smart device that can download an APP for multi-factor authorizations (MFA) for various log-ins for security purposes.
Provide your own noise-canceling headset. The headset must have a USB plug-in; wireless and Bluetooth are not compatible
Navigate a computer, accurately enter information, learn menus, and deliver on product knowledge
Communicate clearly over the phone
Extend excellent customer service in a friendly and polite manner
Handle multiple computer platforms and functions while maintaining a conversation with the guest
***Please note that hours will include weekends and holidays SYNQ3 is an equal opportunity employer. We value diversity at our company
Synq3 is a remote-based customer service and order management company that handles takeout and delivery orders for well-known restaurant brands including Applebee's, California Pizza Kitchen, Habit Burger, and Chipotle Mexican Grill. The company employs Ordering Specialists who process guest orders through their proprietary software platform while delivering excellent customer service via phone. Synq3 operates a distributed workforce model, allowing employees to work from home within designated scheduling windows. The company is committed to diversity and inclusion, welcoming people of all ages and backgrounds who meet their high customer service standards.
