JOB SUMMARY: Effectively supervises branch staff; develops solid base of business by establishing and maintaining sound relationships with existing and potential customers; and provides strong leadership in business development efforts. Conducts and manages mortgage loan sales outside of the office, in the field, administering interactions with both potential and existing customers.
ESSENTIAL FUNCTIONS:
- Effectively utilizes staff to accomplish growth and profit objectives.
- Develops and promotes the service culture through coaching, guidance, and staff motivation.
- Plans, implements, and maintains ongoing aggressive, sound program of business development to meet objectives and goals.
- Provides leadership, training, and supervision.
- Ensures effective utilization of staff, objective performance evaluations, and an equitable salary structure.
- Participates in local community affairs and supports local activities.
- Maintains physical property and equipment checks; ensures observance of established security procedures.
- Prepares various operating reports as directed.
- Attends monthly Manager’s meeting.
- Maintain confidentiality of customer accounts and information.
- Performs other tasks requested by management as they relate to the Bank and its functions.
QUALIFICATIONS:
- Substantial experience in retail banking operations and functions.
- Ability to manage branch banking personnel engaged in retail operations to achieve profit, growth, and customer service objectives within Bank policy guidelines.
- Strong communication and leadership skills.
- Ability to deal effectively and tactfully with all types of diverse personalities.
- Enhanced knowledge of the Bank’s various products associated forms, and use of those forms.
- Working knowledge and experience on the teller line and/or CSR platform.
- Able to make sound, effective judgment calls as needed.
- Ability to maintain composure under pressure.
