The Document Image Quality Control Specialist is responsible for data and image quality monitoring, evaluation, and calibration scoring. This position is a critical factor in improving product quality.
Shifts: 5-hour flex shifts, 25 hours per week Monday - Friday
Daytime: 8am – 4pm (5 hours flex)
Evening: Same 5pm – 1am (5 hours flex)
Meet virtually for training – 3 days (4 hours a day)
Pay: $14.35 hour during training. Pay increases with performance reviews each 90 days up to $15.35 hour.
Location: Remote but must reside in Arizona.
Responsibilities
- Document Entry QC Specialist oversees all aspects of quality assurance including monitoring, evaluation, and calibration scoring
- Inspect scanned documents for discrepancies, imaging quality, and more
- Reviews and edits document scans to fit company standards
- Assist in developing and maintaining a document quality control process
- Monitor calibration of scanned documents
- Assist management with coaching, training, and development of data entry operators
- Assists with training and educating data entry agents and team members on the quality control process
- Track and identify reoccurring adherence problems and improvement opportunities in relation to document image scanning
- Analyze quality and performance trends
- Responsible for scheduling, facilitating, and documentation of regular improvement meetings
- Demonstrated experience in solving problems and working with raw data
- Ability to effectively communicate with co-workers, internal departments, and clients in a professional manner
- Dependable in meeting deadlines with accurate and complete information
- Ability to be detail-oriented and accurate in a fast pace environment
- Experience with Microsoft Office software with emphasis on Excel, Word
- Must have equipment: PC/Laptop with a keyboard/mouse and a separate monitor to allow larger view of images.
Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.
United States
