Partner Success Manager (Remote, UK-based)

Location: Remote (UK-based)

Reporting to the Senior Partner Success Manager, the Partner Success Manager (UK) will be responsible for delivering exceptional experiences to our university partners whilst protecting and growing revenue from your portfolio of accounts.

You will own the relationship between BridgeU and its University Partners, from partnership kick-off through to contract renewal. You will build and nurture these relationships to understand your partners’ aims and objectives, then recommend strategies and share insights that support these. Ultimately you will play a key role in connecting university marketing, recruitment and admissions teams with the largest community of international school counselors and their students.

The role holder will work with colleagues in our Marketing, Schools and Product teams to ensure we deliver for our partners and increase the opportunities to generate revenue for BridgeU. The role requires someone with a good knowledge of the BridgeU business model, a detailed understanding of the international student decision making process and an analytical curiosity that ensures our partners benefit from new and valuable insight.

Your responsibilities will include:

• Managing and enhancing partnerships with BridgeU's university customers through strong relationship-building, analysis of platform engagement, maximising our solutions and presenting valuable data-led insights.
• Delivering account strategies that support partner satisfaction and increase net revenue retention and ultimately customer lifetime value (LTV).
• Onboarding new partners, and working closely with New Business Partnership Managers to ensure a seamless handover from sales to partner success.
• Planning and briefing Partner content for platform publication acting as the liaison between your partners and the BridgeU marketing and partner delivery resources.
• Reporting to Partners on the performance of the partnership and making recommendations for enhancement. This will include presenting analysis of student marketing initiatives, application and enrollment funnels, and school/counsellor engagement.
• Managing the marketing attribution process across your portfolio of partners to ensure that the value of BridgeU is clearly evidenced and, for performance-based contracts, revenue is recognised.
• Successfully winning contract renewals with your university partners, including fixed fee and performance-based commercial models. This will often mean working closely with the Head of Partnerships and Kaplan legal counsel to navigate this process and ensure the best outcome for BridgeU and your partner.
• Identifying, presenting and winning upsell opportunities that provide partners access to additional features and solutions.
• Keeping partners updated on new feature developments and enhancements to ensure the value of their BridgeU partnership is positively represented and continually reinforced.
• Collaborating with the Marketing team to build partner testimonials, case studies and joint marketing initiatives, e.g. webinars.
• Creating value for BridgeU’s international high school network by developing relationships with your partners that attract significant student and counselor interest. This will include seeking unique and exclusive propositions to make available to BridgeU students, e.g. scholarships and prioritised admission.

Requirements

• A proven track record (ideally 5+ years) of professional experience, ideally in one or both of the following capacities:
• (1) Relevant account management or partner success experience working with higher education customers
• (2) Working within higher education with direct experience of international student recruitment

• Strong written and verbal communication skills with experience of consultative approaches and comfortable presenting to senior leaders and key decision-makers

• Analytical ability and understanding of how to present information to customers that responds to their perception of value.

• Highly commercial and target-driven; comfortable talking to customers about commercial terms and new proposals.

• Good understanding of the student enrolment marketing funnel and experience advising partners on best practice in order to optimise their partnership.

• A willingness to operate in a high-growth environment where we are still learning and seeking to optimise for our customers and people.

• Appreciation for our core mission and the student outcomes we deliver with a good understanding of the student journey.

Benefits

• Salary: Up to £45,000 basic salary + 15% OTE
• 25 days annual leave per year plus bank holidays (rising to 30 days after 4 years’ service)
• Employer’s pension scheme
• Opportunities for flexible working hours, encouraging everyone to have a healthy work-life balance
• A comfortable WeWork office in London for those who wish to use it with social amenities such as a barista and free bar for socials

• A range of attractive benefits and corporate discounts
• A paid day off per year for volunteering activities
• A hybrid working policy which allows for 2 weeks’ overseas remote working opportunities per year, so team members can travel, visit family, or just make the most of that annual leave entitlement

• Access to confidential counselling as well as financial and legal advice from our Employee Assistance Programme
• An open and democratic work culture where everyone can contribute, learn and teach
• Company-paid subscription to Calm