Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
About the role
We are looking for a highly motivated, solutions-oriented Case Manager to join our Customer Service organization. In this newly created role, you will act as a critical bridge between our sales team and our most valuable life insurance agents. Your mission is to deliver "white glove" customer service on a policy-by-policy level, ensuring a seamless, premium experience for our high-value partners.
As a Case Manager, you will tackle a high-volume, dynamic queue of incoming inquiries, mastering multiple tech platforms to keep complex cases moving forward. Beyond day-to-day operations, you will serve as an essential feedback loop for Ethos—tracking data trends, identifying workflow bottlenecks, and uncovering system gaps to help us continuously optimize our platform. If you are a persistent problem-solver with a positive attitude who thrives in a fast-paced environment, we want to hear from you!
Duties and Responsibilities:
Qualifications and Skills:
#LI-Remote #LI-AG1
The US national base salary range for this full-time position is $49,000 -$87,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.
You can find further details of our US benefits at https://www.ethoslife.com/careers/
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.
We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.
Ethos is a leading life insurance technology company democratizing access to life insurance through its three-sided technology platform serving consumers, agents, and carriers. The company offers instant, accessible life insurance products with a seamless online process that requires no medical exams and only basic health questions. Ethos is transforming how life insurance is bought, sold, and underwritten by eliminating traditional barriers and making it easier for families to protect themselves. The company combines advanced AI infrastructure with product analytics to drive innovation and growth in the life insurance market.
