Overview
Start Date: 7/6/26
Pay: $18.00/HR
Schedule: Monday - Friday/ 8-5am EST
As an Intake Patient Care Representative, you will support new patients through the admissions process by gathering required information, verifying insurance coverage, reviewing prescriptions, and coordinating next steps for care. This role focuses on accuracy, documentation, and patient coordination, rather than high-volume call handling.
You will communicate with patients, caregivers, and internal teams to ensure all intake requirements are completed efficiently and compliantly, helping reduce delays in the start of care.
Our Mission: To revolutionize the way homecare is delivered, one patient at a time.
Why Join Us?
100% Remote
Equipment Provided
Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
Paid Holidays + Bonus Days Off
Structured onboarding and role-based training
Opportunities for internal growth
Competitive hourly pay starting at $18.00 per hour Tier 1
What You'll Do
Support new patient admissions by collecting and entering accurate demographic and clinical informationVerify insurance coverage and review benefits
Submit and follow up on authorizations as needed
Review prescription validity and identify missing or required documentation
Communicate with patients and referral sources to obtain required intake information
Coordinate with internal departments to support timely start of care
Maintain accurate, HIPAA-compliant documentation
The Right Fit Is
Experience in a customer service or patient service representative role within healthcare
Detail-oriented and highly organized
Comfortable managing multiple intake cases simultaneously
Able to work independently in a remote environment
Familiar with healthcare documentation and insurance workflows
Remote Work Requirements
Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions
Ability to participate in virtual meetings with a professional, camera-ready presence
Ability to demonstrate strong time-management skills, as well as accountability and self-direction
Must be able to operate off reliable, high-speed internet
Qualifications
2+ years of experience in healthcare intake, medical office administration, or insurance support
Experience with insurance verification or authorizations preferred
Home health, DME, or medical office background a plus
High school diploma or GED required
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
