Job Description
This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments. Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.
Education Qualifications
Key Responsibilities:
Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling
Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
Coordinates the scheduling of services for patients including ancillary and procedure scheduling
Handles incoming calls, follow-up and referral work queues, ticket scheduling.
Proficiently and accurately enters data into the permanent electronic health record while talking with patients
Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
Other clerical duties as assigned
Required Qualifications
OR
OR
Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.
Job Location: Business Service Center
Shift Rotation: Day/Eve Rotation (United States of America)
Shift Start/End: Days/Days
Hours Per Pay Period: 80
Compensation Range: $20.28 - $29.44 / hour
Union: DC USWA Main & Neighborhoods (DCUMN)
FTE: 1
Weekends: No
Call Obligations: Yes
Essentia Health is a healthcare organization that provides patient scheduling, registration, and care coordination services. The company operates across multiple service lines and supports population management, chronic disease management, and ACO (Accountable Care Organization) initiatives. Essentia Health maintains electronic health records and works with care teams to deliver optimal clinical outcomes and customer service. The organization is committed to employee well-being through comprehensive benefits, professional development, and flexible work arrangements.
