Patient Scheduling Representative- Full Time Remote
Monday - Friday
Must attend training On-Site in Gorham, ME for roughly 6 weeks.
Summary / Objective
The Scheduling Representative will work to efficiently and effectively schedule Maine Optometry patients for all exams and services provided throughout the various practice locations. The scheduler will be organized and detail-oriented in understanding the specific scheduling needs for each optometrist and practice location. Excellence in customer service and relations is essential.
If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required – we provide comprehensive training.
Essential Functions – Patient Scheduling Representative
Position is responsible for performing appointment scheduling for a high volume multi-physician practice.
Scheduler will cancel patient appointments and will re-schedule as required.
Provides accurate instructions to prepare patients for the examination or procedure.
Maximizes efficiency of and minimizes gaps in the practice schedule by striving to offer the patient the next available appointment when possible and by scheduling patients appropriately by optometrist and location.
Maintains and demonstrates knowledge and understanding of patient privacy rights under HIPAA guidelines.
Maintains regular in-person attendance
All other duties as assigned
40 hours per week
The training period (approximately 4-6 weeks) will be held in person at our Gorham office. Qualifications
High school graduate or GED required
Strong verbal and written communication skills
Experience in customer service preferred
Maine Optometry is a multi-location optometry practice that provides comprehensive eye care services and examinations to patients across various practice locations. The company operates multiple optometrist-led clinics and offers a range of eye exams and vision services. They maintain a focus on patient care and service excellence across their practice network.
