Overview
Patient Service Representative Remote
$16 an hour
Join Us in Transforming the Dental Experience
Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best—providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit.
Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team— assist us in pioneering a new culture of dentistry.
Responsibilities
The Role You’ll Fill at NADG
Our Patient Service Center is expanding! As a member of our team, you will…
Receives a high volume of calls to answer daily
Present offers to patients
Overcoming patient objections to schedule an appointment
Scheduling a high volume of appointments
Use product knowledge to showcase the solutions our practices can offer patients
Use company databases and software to track progress
Displays problem solving skills and takes ownership for patient concerns/issues and solutions
Work with practice teams on solutions for patients in a timely manner
Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations
Collects missing information or updates outdated information
Consistently meet and exceed department key performance indicators
Expected to work all scheduled workdays, during scheduled hours and report to work on time
Enjoy company contests and incentives
Other special projects or responsibilities as assigned
Qualifications
The Skills We’re Looking for
As an ever-growing dental service organization, we are looking for team members with previous experience and impressive qualifications. These include…
2+ years’ experience providing superior customer service.
Experience with M/S office products including Word, Excel, Outlook preferred.
Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation
Must have reliable high-speed internet
Must have a private workspace from home
Benefits:
Health, Dental and Vision Insurance (Full-time employees)
Healthcare Spending Account
Paid Time Off
401k
Voluntary Life & Disability Insurance
Referral Program
Employee Discount Program
Ready to Join Our Team?
Our team isn’t just looking for good members, we’re looking for the best of the best and are ready to welcome the perfect candidate to this position. NADG is constantly growing, and we want you to join us on our mission. Stop searching for jobs – apply today and start your career.
If you are professional and organized yet outgoing, flexible, and energetic, you’ll fit right in.
Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there’s a spot for you at our practice. We’re excited to hear from you!
Equal Opportunity Employer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.
#NADG3
North American Dental Group (NADG) is a dental service organization that partners with dental practices to enhance their operations and patient care delivery. The company operates a Patient Service Center that handles high-volume patient communications, appointment scheduling, and customer service on behalf of their partnered dental offices. NADG's core mission is to empower dental practices to focus on clinical excellence by managing administrative and patient-facing functions. The company is guided by a principle of empathy and aims to transform the dental experience by putting patients first at every visit.
