We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.
To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.
While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us.
About the role:
As a Patient Support Representative (PSR) for Accompany Health you will be:-An advocate for our patients who are often overlooked in our healthcare system.-The telephonic “front door” for an organization that seeks to build the next generation of patient experience.
Responsibilities will include:
- Answering inbound calls and addressing patient questions in a timely manner, in addition to routing calls to appropriate departments when handling patient care
- Making outbound calls as needed and during call campaigns with objectives such as appointment scheduling
- Maintain patient confidentiality and abide by HIPAA standards
- Other duties as assigned.
- This role reports to the Operations Manager.
What makes you a fit for the team:
- You are excited to work in a startup environment, with the ambiguity and shifting priorities that might come with it at times.
- You are passionate about our mission to improve the lives and healthcare outcomes of marginalized communities.
Desired skills and experience:
- Required
- At least 2 years of experience in a customer service function within a healthcare setting
- Excellent customer service and communication skills, with the ability to quickly build trust with patients
- A flexible and positive attitude
- Ability to follow protocol for handling many different kinds of patient calls
- Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs)
- Can handle multiple tasks at once, such as typing notes while talking and working in 2 systems at the same time
- US work authorization
- Preferred
- Experience working in an Electronic Medical Record (EMR) system
- Experience working with patients on Medicaid
For Non-Patient Facing RolesTo keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including receiving the COVID-19 vaccine. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.
We embrace diversity and believe it creates a healthier atmosphere: Accompany Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
United States
