About LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.
As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.
We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.
Location: Remote — Mexico, Brazil, Argentina, Eastern Europe, or other international locations
We are looking for a Chargeback & Dispute Specialist to manage and investigate payment disputes across our platform. This role is responsible for handling the full dispute lifecycle, preparing strong evidence submissions, and helping reduce chargeback rates across the business.
Lumimeds operates in a high-volume e-commerce and telehealth environment, where efficient dispute management and fraud prevention are critical to protecting revenue and maintaining compliance with card network thresholds.
This role works closely with payments operations, customer support, and fraud prevention teams to investigate disputed transactions and identify patterns that may indicate fraud, misuse, or operational gaps.
Chargeback Lifecycle Management
Manage the end-to-end chargeback process from dispute notification to final resolution
Understand and categorize disputes based on card network reason codes
Ensure disputes are responded to within required deadlines
How to Apply
If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.
This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.
LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.
Please note: This role requires professional-level English communication and availability to work U.S. business hours.
LumiMeds is a U.S.-based telehealth startup focused on weight management and long-term metabolic health. The company is building next-generation e-commerce and clinical infrastructure to serve patients seeking metabolic health solutions, including GLP-1 medications and hormone replacement therapy (HRT). Operating as an early-stage company, LumiMeds emphasizes speed, ownership, and minimal bureaucracy, enabling rapid decision-making and product iteration. The company serves customers through telehealth services while managing compliance requirements in the tightly regulated healthcare and pharmaceutical advertising space.
