PCN Executive

About Logistics UK

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Job Summary

The role involves managing PCN (Penalty Charge Notice) accounts for Logistics UK members, acting as the primary contact for resolving issues.

Responsibilities

• To manage PCN accounts in a timely and professional manner, being the main point of contact between Logistics UK and the member.
• Produce and send appeal letters.
• Identify trends and ‘hotspots’ where PCNs have been issued and communicate this to the member.
• Liaise with the member and build good relationships.
• Liaise with Local Authorities and private parking companies to resolve issues on behalf of the member.
• Carry out occasional member visits to deliver review meetings and discuss PCN trends.
• Produce regular reports as instructed from the member and produce the required reports needed to carry out review meetings with members.
• Use all available tools like Google Maps to investigate the PCNs and ensure all supporting information is uploaded onto the PCN database in ‘Vision’.
• To help out when required in uploading details of each PCN and supporting documentation to the relevant database and making credit card payments via Local Authorities web sites.
• To learn and understand the whole PCN process.
• To work as part of a team and to assist others within the department where necessary with the administration of the PCN Admin Service.
• You may be required to perform other duties commensurate with your role/level.

Requirements

• Excellent administrative skills.
• Good knowledge of Microsoft Office.
• Ideally have experience of data entry.
• Well organised and have the ability prioritise.
• Excellent verbal and written communication skills.
• Show initiative and the willingness to learn.
• Good attention to detail and thoroughness.
• A team player and have the ability to work on own initiative.
• The desire to learn new skills.

Benefits

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

• 25 days of annual leave plus bank holidays
• Christmas Working Arrangement for extra days off during the festive period
• Health Cash Plan for all employees and Private Medical Insurance for managers
• Employee Assistance Programme and Mental Health First Aiders
• Enhanced Family Leave policy
• Flexible and remote working arrangements
• Two paid days off per year for charity or volunteering work
• Various learning and development opportunities
• Range of pension schemes
• Award scheme to recognise outstanding employees
• Life Assurance Scheme for peace of mind