Job Summary:
The People & Culture Virtual Platforms Manager manages all aspects of BDO’s virtual platforms. This role is the main point of contact for the firm’s platform vendors regarding any issues and stays abreast of any new features. The Manager’s primary role is to consult on the best approach in utilizing the platforms to meet the firm’s needs. This role also consults on multi-session programs and rebroadcasts. The Manager provides support and handles any technical issues that arise when a virtual platform is being utilized or during any session.
Job Duties:
Works closely with the People & Culture Media Production Manager to ensure they are aware of all platform features
Maintains an advanced understanding of all virtual platforms utilized by BDO
Resolves and troubleshoots any Level 2 platform issues and updates supporting documentation including any Knowledge Based (KB) articles
Supports the People & Culture Media Production Manager on troubleshooting Level 1 issues
Collaborates with third party virtual platform vendors
Manages relationships with both internal and external technical support
Consults on advanced platform questions (features, etc.) from clients (i.e., program sponsors)
Consults and manages the use of virtual platforms for large virtual conferences and hybrid events
Remains abreast and knowledgeable of any new features across all virtual platforms
Maintains the documentation for the firm’s virtual platforms and features as well as the procedures and usage of the platforms
Tests all new virtual platform features and conveys them to the media production team
Researches new virtual platforms including cost/benefit analyses
Manages any issues with the virtual platforms and serves as a key technical resource for the platforms
Supports the People & Culture Media Production Manager in training media production team members across the firm’s virtual platforms
Leads projects that identify better utilization for all virtual platforms
Manages National Learning & Development technology projects and ensures that milestones and timelines are met
Provides direction regarding procedures and usage of the firm’s virtual platforms
Assists with the documentation on procedures and usage of the firm’s virtual platforms
Interprets National Association of State Boards of Accountancy (NASBA) standards in order to advise internal clients on the appropriate design mechanisms to track participation
Effectively communicates with our clients while maintaining the firm’s processes and procedures
Continues to advance their skills on available features of various virtual platforms in order to consult on industry standards
Liaisons with the firms IT teams
Other duties as required
Supervisory Responsibilities:
Qualifications, Knowledge, Skills and Abilities:
Education:
Associate’s degree, required
Bachelor’s degree, preferred
Experience:
Three (3) or more years of experience in a training/media production role, required
Two (2) or more years of experience providing level 2 technical support on virtual platforms, required
Experience in a detail-oriented task-based role that highly leverages technology, required
Experience with audio and basic video production, preferred
Experience with interpreting regulatory guidelines, rules and laws, preferred
Experience at a professional services firm, preferred
Experience in writing effective learning objectives, preferred
License/Certifications:
Software:
Advance proficiency in various virtual platforms (including but not limited to: Webex, Intrado, Microsoft Teams), required
Advanced proficiency in the use of Microsoft Office Suite, specifically Word, Excel, and PowerPoint, as well as Adobe Acrobat, required
Experience with advanced development tools such as Photoshop, Premiere, Media Encoder, Audition, Flash and SharePoint, preferred
HTML knowledge, preferred
Language:
Other Knowledge, Skills & Abilities:
Basic knowledge of copyright laws
Ability to understand and interpret NASBA and AICPA guidelines and apply them to training modules
Ability and willingness to learn new applications with minimum supervision/instruction
Capable of working harmoniously and effectively as part of a team
Excellent customer service attitude with the ability to provide guidance to internal customers
Strong organizational skills with the ability to manage expectations and customer demands
Capable of handling details accurately and in a timely manner
Excellent active listening, written and verbal communication skills
Excellent project management skills with the ability to meet deadlines with varying degrees of pressure, can multi-task, prioritize, work independently and collaboratively, and make decisions; manage and develop multiple projects simultaneously based on priority and project stage
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.
National Range: $60,000 - $85,000
Maryland Range: $60,000 - $85,000
NYC/Long Island/Westchester Range: $60,000 - $85,000
BDO USA is a professional services firm that provides accounting, consulting, and advisory services. The firm operates learning and development programs that leverage virtual platforms for training and conferences. BDO manages complex virtual and hybrid events, interprets regulatory standards such as NASBA requirements, and serves internal clients across the organization.
