Join Our Team as a Pet Claims Assessor
Remote working
Are you passionate about pets and ensuring they get the care they deserve? Do you have strong attention to detail and a drive to meet targets? We’re looking for a dedicated Pet Claims Assessors to join our growing team and make a real difference in the world of Pet Insurance.
The Role:
As a Pet Claims Assessor, you will be responsible for assessing and validating pet insurance claims efficiently and accurately. You'll play a key role in ensuring the smooth processing of claims, while working towards meeting productivity targets and KPIs that are essential to our business goals.
Key Responsibilities:
- Review incoming forms and ensure claims are settled within the agreed (SLAs).
- Assess new and ongoing claim submissions by reviewing all claim documentation provided.
- Gather and verify information from customers and veterinary practices to accurately assess claims.
- Ensure valid claims are paid promptly and any anomalies are queried or declined as necessary.
- Identify potentially fraudulent claims and follow the agreed process for referral.
- Provide exceptional customer service through timely and accurate claim processing.
- Build and maintain strong relationships with customers and colleagues, promoting professionalism at all times.
- Maintain up-to-date knowledge of technical aspects, product offerings, and systems to effectively explain policy coverage to customers.
Essential Skills:
- Must have veterinary nurse experience or prior pet claims assessing experience.
- Strong communication skills and ability to work effectively as a team player.
- Excellent attention to detail.
- Solid data entry and IT skills.
- A flexible attitude and willingness to take on new tasks.
Desirable Skills:
- Previous experience in pet claims assessing.
What We Offer:
- A collaborative, fast-paced work environment.
- Hours - Monday-Friday 9am-5pm
- Competitive salary with a fantastic bonus scheme tied to performance targets and KPIs.
- 25 days of annual leave, plus Bank Holidays, and the option to purchase three additional days.
- Health Cash Plan for peace of mind.
- Access to a wide range of discounts and cashback offers for shopping, restaurants, travel, and more.
- Life Assurance (4x annual salary).
- A structured pathway for personal and professional development.
- Employee referral scheme to reward those who help us grow.
Ready to Make an Impact?
If you're driven by meeting targets, working in a team environment, and providing top-notch service, we’d love to hear from you. Apply now and start your rewarding career as a Pet Claims Assessor!
United Kingdom
