ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced PHRN Clinical Coordinator Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
The PHRN Coordinator is responsible for conducting comprehensive reviews of patient care documentation in accordance with established standards, protocols, and regulatory requirements. This position plays a key role in maintaining the quality and accuracy of prehospital patient records. The PHRN MDS Coordinator will collaborate closely with clinical staff, managers, and other stakeholders to identify areas for improvement and provide feedback for ongoing education and training.
MDS Assessments – Complete and submit accurate Minimum Data Set (MDS) assessments within required timelines
Care Planning – Develop and update individualized care plans for residents
Regulatory Compliance – Ensure assessments and documentation align with Medicare/Medicaid, CMS, and state regulations
Interdisciplinary Collaboration – Work with nurses, therapists, and other healthcare team members to support quality patient care
Data Accuracy & Reporting – Maintain precise documentation to support reimbursement and compliance
Apply knowledge of PDPM (Patient-Driven Payment Model) to support accurate reimbursement classification
Review patient records and clinical documentation for completeness and accuracy
Identify missing, incomplete, or incorrect information and follow up accordingly
Provide feedback and support ongoing education/training based on documentation review findings
Manage multiple deadlines independently in a remote work environment
Requirements
Current and valid PHRN license
Must have bedside/clinical experience
Must have at least 2 years experience with MDS (Minimum Data Set)
With extensive team lead / supervisory experience
Has experience supporting a U.S. Skilled Nursing Facility (SNF)
Strong knowledge of prehospital patient care protocols, standards, and regulatory requirements.
Excellent attention to detail and analytical skills.
Effective communication and interpersonal abilities.
Ability to work independently and collaboratively in a team-oriented environment.
Commitment to continuous learning and professional development.
Willing to work on shifting schedule.
Benefits
What can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives
ISTA Personnel Solutions is a fast-growing global Business Process Outsourcing (BPO) company that operates as a dedicated extension of US-based clients' teams, providing skilled remote professionals to support daily operations. Rather than functioning as a traditional recruitment agency, the company delivers high-quality service with precision, efficiency, and a personal touch. ISTA specializes in supporting various client campaigns and operational workflows, particularly for USA-based organizations across industries including healthcare, insurance, and customer service. The company leverages a South Africa-based workforce to provide 24/5 support aligned with US business hours and operational needs.
