Platform Implementation Consultant
About the Role
We’re looking for a hands-on Platform Implementation Consultant to help build, configure, and optimize the Brightidea platform for our clients.
This is a technical, execution-focused role—ideal for someone who enjoys working directly in tools, solving problems quickly, and making systems run smoothly. You’ll partner closely with our Innovation Consultants, taking on the platform work so they can focus on client strategy.
This role is critical to how we scale. You’ll be the person who keeps implementations moving, solves problems in real time, and helps our team deliver great outcomes for clients.
Key responsibilities include, but are not limited to:
Configure and maintain Brightidea environments (workflows, forms, system setup)
Troubleshoot issues and implement fast, practical solutions
Perform QA and testing to ensure high-quality delivery
Support API integrations and data flows between systems
Handle front-end adjustments (formatting, layouts, content cleanup)
Document solutions and create simple client trainings
Partner with consultants across multiple client projects
What you need to succeed:
Experience in SaaS, Engineering, Solutions Engineering, Technical Support, or Implementation roles
The ability and desire to improve process with AI
Comfortable with web basics (HTML, CSS, light JavaScript)
Strong problem-solving skills and a “figure it out” mindset
Experience working with APIs or integrations (preferred)
Detail-oriented with solid QA/testing instincts
Able to manage multiple tasks and move quickly
Exposure to SaaS implementations or platform configuration
Experience documenting processes or creating internal guides
Collaborative team player with a strong sense of ownership and accountability
Comfortable operating in ambiguity and fast-paced environments
Our Team:
Brightidea believes that everyone has the ability to make a difference and that a diverse team generates more innovation and bigger ideas. Just as our product invites organizations to crowd source innovation across their workforce, Brightidea is inclusive and does not discriminate. We accept everybody.
Brightidea is a profitable, bootstrapped SaaS company that provides innovation management software to help organizations shape their internal idea management processes. The platform is used by well-known companies worldwide to democratize innovation across their organizations. Brightidea is currently at $15M ARR and is positioned to scale to $100M+ ARR. The company operates as a stable, revenue-driven technology organization without the chaos of early-stage startups or the constraints of VC oversight.
