Practice Lead

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

What You’ll Do

• Allocate around 20 hours per week to contribute directly to projects, ensuring high-quality delivery for clients
• You may be assigned as either a Solution Architect or Business Strategist to a project. This position leads from within the team

• Ensure that each project assigned to your team is well-structured and optimally executed upon
• Monitor staffing requirements, ensuring the right people are in the right roles for top performance and balanced team utilization
• Steer the quality assurance processes, working to maintain excellent standards and minimize errors
• Conduct interviews with candidates to determine if they have the technical skills and behaviors to thrive at Stitch
• Effectively onboard new team members by clearly communicating expectations for their performance and ensuring they have a thorough understanding of all the processes and tools needed to perform their role well
• Facilitate learning within your team by sharing insights, enhancing their skill sets, and promoting a collaborative work environment
• Conduct regular one-on-ones , providing regular, actionable, and well-documented feedback on how your team members are performing their job responsibilities and are contributing to Stitch’s annual business objectives and Common Threads
• Drive the performance management on your team to quickly address performance gaps with your direct reports and celebrate the achievements across all our teams
• Schedule and conduct annual performance reviews in a structured and objective manner, assessing individual accomplishments, strengths, and areas for improvement
• Actively encourage the exploration of fresh, innovative ideas within your team, forging the way for new solutions and tools
• Support the success of Stitch by driving internal initiatives delegated to you by the VP of Delivery
• Consult and collaborate with clients and team members to identify unique business requirements and determine the optimal approach and solution to meet their goals
• Occasional travel, averaging around 15% to various locations within the United States as required
• Perform additional duties as assigned and needed

Requirements

• A minimum of 3 years of hands-on experience with marketing technology and customer engagement implementations
• A minimum of 2 years managing performance and logistics of team execution
• Availability travel around 15% to various locations within the United States as required, including to our headquarters in Indianapolis for four days during your first week for onboarding
• Exceptional written and verbal communication skills, effectively conveying ideas and insights to stakeholders.
• Proven experience concurrently leading multiple project teams through various phases of the project lifecycle, including requirements definition, risk analysis, customization, testing, training, and rollout
• Familiarity with project management methodologies, including planning, scheduling, and monitoring, to ensure successful project delivery
• Ability to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosity
• Proven ability to track and report project progress, risks, and issues, proactively identifying and addressing roadblocks and obstacles to ensure project success
• Skilled in eliciting, documenting, and prioritizing business requirements, ensuring alignment with project objectives
• Confidence in conveying complex ideas and technical concepts clearly and concisely to both technical and non-technical stakeholders
• Strong prioritization and time management skills, thriving in a deadline-driven environment
• Ability to articulate marketing technology best practices and translate them into practical implementation recommendations
• Bachelor's degree or equivalent practical experience
• Must possess legal authorization to work in the United States without requiring employer sponsorship, both presently and in the future

Benefits

• Open PTO
• Medical, dental, vision, and life insurance
• Monthly tech stipend
• Paid parental leave
• Access to employee resource groups
• Onsite onboarding
• Leadership training