Facility:
Remote Missouri: 1423 North Jefferson Avenue, Springfield, Missouri, United States of America, 65802Department:
1672 PAS Financial Clearance EnterpriseScheduled Weekly Hours:
40Hours:
VariedWork Shift:
Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to work five times.
Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
A Pre Service Specialist works in a fast paced call center environment. They receive incoming and make outgoing phone calls while serving as a liaison between patients, payers, and other health care team members. The Pre Service Specialist II is responsible for order management as well as verifying patient demographics, insurance information, medical necessity and pre-authorization requirements. Calculates patient estimates based on the service scheduled, contracted plan and reimbursement allowances, benefits and out of pocket thresholds. The Pre-service specialist II may also assist in rescheduling patient appointments when required. May perform a preliminary Financial Assistance screening to determine eligibility for assistance programs, facilitate applications and schedule appointments with the Financial Navigation Team.Education: ▪ Required: High School Diploma or equivalentExperience: ▪ Preferred: 1 year pre-registration, scheduling, financial counseling or equivalent education/experienceSkills: • Excellent customer service and interpersonal skills • Knowledge of medical terminology or CPT or procedure codes • Strong computer and relevant application use skills • Ability to multi-task in a fast paced environment • Ability to effectively adapt and respond to urgent needs and requests • Demonstrates initiative and self-motivation • Demonstrates understanding and consistent practice of need for privacy and confidentialityLicensure/Certification/Registration: • Preferred: CHAA or CRCR
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization operates six hospitals, 5 emergency rooms, and over 80 clinics, providing comprehensive medical services to the region. CoxHealth has been recognized multiple times as a best place to work, earning honors from Modern Healthcare, Newsweek, Forbes, and Healthcare Innovation for workplace excellence, diversity, and commitment to employee development.
