We are seeking a visionary Principal Architect – Digital & CX Modernization to champion the transformation of our enterprise applications and customer-facing platforms. In this role, you won't just maintain systems—you will define future-ready architecture strategies, dismantle legacy tech debt, and guide engineering teams toward next-generation digital experiences.
If you have a passion for cloud-native design, API-first strategies, and transforming customer engagement platforms (specifically within the telecom or contact center space), we want to hear from you.
Responsibilities
Drive Modernization: Define and execute application modernization strategies for legacy platforms and user experiences.
Architect for the Future: Design and promote API-first, microservices-first, and event-driven architectures.
Technical Leadership: Provide architectural direction and mentorship to Team Leads and engineering squads.
Roadmap Ownership: Evaluate existing systems to build migration strategies, risk assessments, and target architectures.
Stakeholder Influence: Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders.
Governance: Establish and promote enterprise-wide architecture standards, best practices, and governance processes.
Integration Focus: Support integration initiatives involving legacy ESBs and modern integration platforms.
ndustry Expertise:7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.
Modernization Track Record: Strong background in successfully migrating legacy systems to modern, cloud-native architectures.
Deep Technical Mastery in:- API-first architecture principles
Microservices patterns
Event-driven and distributed systems
Cloud Proficiency: Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable.
Frontend Awareness: Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions. Nice to Have
TOGAF or equivalent architecture certification.
Hands-on experience with Enterprise Service Bus (ESB) platforms.
Deep familiarity with contact center technologies and customer engagement software.
We offer:
Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Miratech is a technology development company that helps visionary clients transform industries through custom software solutions. The company specializes in developing responsive and high-performance user interfaces using modern frameworks like React, Angular, and Vue.js, while also delivering cloud-native applications and voice/contact center engineering solutions. Miratech demonstrates exceptional execution with a 99% project success rate and more than 30% year-over-year revenue growth, serving top global clients across multiple domains including customer experience (CX) and IVR platforms. The company combines frontend development expertise with full-stack capabilities, cloud infrastructure engineering (AWS), and specialized voice contact center systems development.
