Principal Product Program Manager (USA or UK Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.

Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

Turnitin is a pioneer in education technology with its roots in academic integrity, delivering flexible assessment solutions to higher education institutions, high schools, and graduate programs. With the broadest and deepest applications of AI for education, Turnitin is building innovative new products for the next decade of education. We are seeking an experienced Principal Program Manager to help us increase our velocity to deliver knowledge, products, and capabilities to help educational institutions combat academic integrity misconduct while also embracing the power and possibility that generative writing tools bring to expand writing skills.

You will be responsible for mapping, building, and managing cross-functional decisions, processes, mechanisms, and dependencies across multiple products and teams. You will work closely with the technology teams, product teams, marketing teams, and legal team to drive and track product initiatives across the company. You will directly influence various stakeholder groups to drive effective and efficient cross-org communications, strategies, and alignment.

The ideal candidate will be an adaptable, data-driven, self-starter, comfortable with ambiguity and fast-paced, complex environments. You have demonstrated a talent for self-guided learning, rapidly acquiring and applying knowledge and new skills in nuanced situations. You have a record of defining, developing, and using metrics and analytics to manage execution and deliver objectives, including developing KPIs. You are adept at building trust amongst cross-functional teams in a high-growth environment. You create plans and schedules, identify and proactively mitigate risks, and manage changes. You will operate at the tactical level and will stretch your strategic capabilities by connecting big concepts with operational plans.

The ideal candidate will also have experience working in the education industry and managing complex technical programs or projects. We are looking for a talented communicator, both written and verbal, with a strong point of view. This team values hotly-debated topics, risk articulation, and creative options instead of slide-building skills and status meetings.

Key Responsibilities and Outputs:

• Lead the development and execution of program plans, ensuring alignment with business goals and timelines.
• Partner with stakeholders across the Turnitin organization including the technology teams, product teams, marketing teams, and the legal team to organize and facilitate data-driven change management.
• Maintain and improve the product roadmap with cross-team dependencies.
• Collaborate with cross-functional teams to deliver high-quality, on-time, cross-functional work related to product projects and workstreams.
• Lead and contribute to the development, documentation, and management of processes, mechanisms, reporting, and narratives for new and existing products.
• Lead program scoping efforts to define overall scope, high-level requirements, and stakeholders for different program aspects.
• Serve as a change agent with strong credibility and influence in the organization centered on consultation around process and continuous improvement.
• Must be able to regularly flex schedule across global time zones to further One Team collaboration and execute within a global function.

Qualifications

Essential:

• 7+ years of experience in program or project management, including cross-functional teams.
• Exceptional oral and written communication skills; ability to communicate complex concepts clearly and persuasively to diverse audiences, at varying levels across the organization.
• Experience using data and metrics to drive improvements.
• Ability to extract, model, and synthesize data to make business decisions.
• Experience driving program execution, end-to-end delivery, and communicating results.
• Bachelor's degree in project management, education management or related field, or equivalent experience.
• Effective working in culturally diverse work groups.
• May require occasional travel for conferences or internal meetings.
• 5+ years experience working in or with educational institutions.

Desirable:

• 5+ years experience working in or with educational institutions.
• Master’s Degree in Public Policy, Education, or MBA.

Personal attributes

Essential:

• Change Leadership - The ability to initiate, sponsor, and implement organizational or process change; helping others to successfully manage organizational or process change.
• Goal Setting & Vision Execution - Is able to set a clear vision for their direct reports that ties into the company strategy, and turn that vision into meaningful, measurable and actionable goals to be executed on.
• Strategic Thinking - Thinks long term and beyond one’s own area and/or region; utilizes data, business acumen and intuition to understand and consider the impact of decisions and goals for the future. Assesses the impact of the external environment on the organization (and visa versa) when making decisions. Reflects industry trends and best practices.
• Accountability - Holds oneself responsible for required actions, and ensures that team members/colleagues/peers also own responsibility for their designated tasks while meeting collective team and company goals. All in service of creating a high performing environment.
• Collaboration & Influencing - Effectively communicates and cooperates with peers, partners, leaders & customers to achieve outcomes. Builds relationships and creates an environment wherein people can naturally work together for the good of the company and our customers.

Desirable:

• Diversity & Inclusivity - Encourages and celebrates diversity at every level within the organization. Understanding that many cultures, traditions, beliefs, languages, thoughts and lifestyles are prevalent in both the workforce as well as the customer populations, and are respected without judgment. Works to create an environment of belonging.
• Curiosity - Has a growth mindset and leads with questions vs. assumptions. Unleashes creativity and possibility by actively seeking new experiences, information, and knowledge; embraces challenge, takes risks, learns fast and welcomes change.
• Resourcefulness - Possesses a mindset of abundance and redefines what’s possible; creates and advances ways of achieving results in new or difficult situations either by appropriating additional resources, or by doing more with less.

Additional Information

Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*
• * varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.