About the Company
Is it possible to change the world?
With Sicoob, the Brazilian Credit Union System, this change happens every day, is real, and has a clear explanation: the cooperative movement!
After all, no one can change the world alone, and here we are more than 10 million members.
We are a financial cooperative that offers everything a bank does—but with better terms—and with more than 4,600 service locations throughout Brazil.
Purpose and Vision
Purpose: To connect people to promote financial justice and prosperity.
Vision: To provide the best financial experience for our members.
Here, we promote diversity, equity, and inclusion, and we value differences. That’s why our job openings are open to everyone, regardless of gender, sexual orientation, beliefs, race/ethnicity, physical or mental conditions, or age.
Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m., with a 1-hour lunch break
Employment Type: Tenured - CLT labor code
Level: Professional
Description and Responsibilities
The mission of the Business Process Solutions and Support department is to provide support and maintenance for the Business Productivity Analysis System (APN), as well as to establish its operating rules. It is responsible for the ongoing development of the Business Management System and for monitoring regulatory publications from the Central Bank of Brazil (BCB) and the Brazilian Federal Revenue Service (RFB), with a focus on the correct configuration of the systems and communicating these updates to the cooperatives. It also conducts studies and research on regulations, accounting definitions, consulting, training, support, and handling service requests in accordance with the SLA.
Activities
Support the mapping, documentation, and updating of operational workflows and procedures, contributing to the standardization and continuous improvement of processes;
Assist in monitoring key performance indicators (KPIs) and service levels (SLAs), supporting the analysis of results and the identification of opportunities for improvement;
Assist in the preparation and review of manuals, management reports, presentations, and other documents related to the department’s processes;
Perform controls and maintain records related to quality management and process compliance, ensuring the integrity of information;
Support the execution of internal audits and monitor the implementation of action plans resulting from findings and identified opportunities;
Contribute to the proposal and implementation of process improvements, aiming to increase efficiency, quality, and risk mitigation;
Organize, control, and keep up to date the documentation related to the Quality Management System and the processes under the department’s responsibility;
Provide support to the departments served by the Shared Services Center (CSC), promoting the application of best practices and compliance with established procedures;
Participate in initiatives focused on standardization, governance, and continuous improvement of organizational processes.
Requirements
Mandatory Requirements
Bachelor’s degree in Business Administration, Engineering, Economics, or related fields;
Knowledge of process modeling and management using BPMN;
Experience in quality management, continuous improvement, or corporate processes;
Knowledge of internal audits, controls, and key performance indicator (KPI) management;
Intermediate proficiency in Microsoft Office, with an emphasis on Excel and PowerPoint;
Strong writing skills and the ability to draft technical documents;
Ability to analyze data and track key performance indicators;
Familiarity with Lean, PDCA, or similar methodologies.
Benefits: Childcare Assistance, Scholarships for Undergraduate and Graduate Studies, Holiday Gift Basket, End-of-Year Day Off, Extended Maternity Leave, Extended Paternity Leave, Profit-Sharing (annual), Health Insurance, Dental Plan, Multi-Sponsored Private Pension Plan, Soft and Hard Skills Development Program, Internal Mobility Program - Match Internal Opportunities, “Viver Bem” Program, Life Insurance, Sicoob Corporate University, Food Vouchers, Meal Vouchers, Transportation Vouchers (optional), Wellhub
