About Us
HelloConnect
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.
Job Overview
The Product Analyst will help our organization make informed decisions by transforming data into actionable insights. In this role, you will use analytical and technical skills including strong Python and SQL knowledge to explore data, uncover trends, and deliver recommendations that drive strategic initiatives. You will collaborate closely with stakeholders across Product, Data, and Business teams to identify opportunities, analyze results, and support data-driven decision-making.
Job Description
Support product and business decision-making by translating requirements into clear analytical questions and delivering actionable insights.
Perform in-depth analysis using SQL, Python, and statistical techniques to evaluate product performance, user behavior, and business metrics.
Build data pipelines, automation scripts, and analytical tools to streamline analysis
processes.
Create self-service dashboards and reports when appropriate, with the primary focus on generating insights and recommendations.
Ensure data accuracy and integrity by applying robust validation and quality checks.
Analyze A/B tests and product changes to measure impact and inform product decisions.
Collaborate with stakeholders to present findings, guide discussions, and recommend next steps based on data.
Maintain comprehensive documentation for analytics projects, tools, and methodologies.
Take ownership of analytical deliverables, ensuring they remain accurate, relevant, and aligned with evolving business needs.
Provide ad-hoc analyses and deep dives on strategic questions from leadership and
cross-functional teams.
Why work for us?
At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.
