Product Design Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

Do you have experience guiding your team to create exceptional user experiences that simplify complexity? Are you someone that enjoys coaching designers and are looking to grow as a design leader? Do you still like to roll up your sleeves and stay close to the design work? Does the idea of leading design across multiple channels and personas excite you? If this sounds like you, let’s talk!

WHAT YOU'LL DO
​​You will be leading design across several product areas: Feature Flags, Push, Content Cards and our In-App Messaging channels. You will manage designers that work within cross-functional product teams, partnering with product management, UX research, and engineering leadership on discovery, strategy, and execution. While design and research aptitude will inform your role and how you provide coaching to maintain a high bar for design quality, the craft of management and developing your team members will be a core expectation for this role.

• Managing, mentoring and inspiring a team of product designers, pushing the quality of their research and design work, and facilitating their career growth
• Contributing to the vision and strategy of the product teams you will work closest with, while working with divisional leadership to establish over-arching product strategies and process improvements
• Identifying and operationalizing overlapping efforts across product teams to ensure consistency for Braze customers
• Regularly and closely collaborating with Product Management, Engineering and Research disciplines within, and across, departments
• Recruiting, interviewing and hiring candidates for your team and across the design org
• Ensuring operational efficiency and accountability for design within this team
• Serving as both design advocate and ambassador of the user experience
• Helping to scale our design org, design and research operations, and the long-term health of our product design system, Beacon

WHO YOU ARE

• 5+ years of design and/or front end development experience combined
• At least 2 years of experience managing direct-reports
• Penchant for understanding complex problems and products; unafraid to discuss technical feasibility and long term planning
• Clear, concise, and cogent communicator
• Structured thinker who uses frameworks to bring structure to projects
• Organized and thorough; habitually documents and double-checks work
• Comfortable with ambiguity and learning through experimentation
• Experience spearheading user research and/or working closely with UX researchers

Bonus

• Experience with any aspect of lifecycle marketing
• Experience working within a mature design system
• Experience working on SaaS products, especially messaging or more technical products

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.