At WorkWave, we are committed to empowering the hardworking service professionals who keep our world safe, clean, and beautiful. Through our powerful suite of software solutions, we give these business owners the tools they need to run their businesses more efficiently, increase profitability, and deliver exceptional service.
We are seeking a Product Designer to craft intuitive and efficient product experiences. You will partner with product and engineering teams to deliver high-quality design solutions for well-defined problems, creating and validating designs while considering the secondary consequences of your decisions. You will be part of our collaborative, diverse team who value winning as a team and innovating to change the industry.
This role is perfect for an experienced product designer who thrives on solving complex problems for non-technical users, has a passion for creating products that feel effortless to use, and wants to make a meaningful impact on the lives of hardworking service professionals across the country.
WHAT YOU'LL DO:
Product Design Excellence
Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build
Develop multiple solutions for defined challenges across our product suite. You will manage the design process from concept to delivery, ensuring your work is aligned with business goals and maintains a high bar for quality
Manage the design process for your projects from discovery and concept ideation through flows, wireframes to full-fidelity prototype designs
Ensure all designs prioritize the needs of non-technical users, focusing on simplicity, speed, and trust
Collaboration & Communication
Partner with leadership and product marketing stakeholders to ensure design concepts meet our customers' needs and deliver desired results
Collaborate closely with business stakeholders, product managers, engineers, and other designers in a triad model
Clearly present your design process, inspiration, and decisions to stakeholders, explaining the “why” behind your work
Use storytelling techniques to communicate complex design rationale and build alignment across teams
Share your work in design reviews to explain your decisions, triage feedback, and use it to iterate on your solutions
Design System & Consistency
Champion cohesion, consistency, and accessibility by delivering designs that promote our organization's experience strategy and design system usage
Apply design system standards consistently while contributing to its evolution based on user needs.
Connect multiple screens into cohesive flows and contribute minor updates to the evolution of the design system based on user needs.
Across all work apply Jobs-to-be-Done methodology and user-centered design principles, conducting customer interviews and usability tests and translating findings into design iterations.
Demonstrate a solid understanding of customer needs, core workflows, and key business goals, using this context to make informed design decisions with minimal guidance
Mentorship & Growth
Continuously learn new design skills to improve overall design delivery, while building depth in one or two core areas
Coach team-level peers through their design decisions and share learnings with your immediate peers and the team
Nurture WorkWave's culture and principles within your team and the broader design practice
Participate in design critiques, in both presenting and providing constructive feedback that elevates team output
Stay current with design trends, tools, and methodologies, particularly those relevant to AI-powered products
WHAT YOU'LL BRING:
4 or more years of experience as a user experience/product designer, interaction designer, information architect, or similar role
Proven experience successfully delivering product design initiatives that improved user outcomes or business metrics
Strong portfolio demonstrating high-quality digital products that delivered results and showcase the depth of your design skills
Proven experience clearly communicating design decisions and their impact on the customer
Solid capacity to communicate and present complex problems clearly to diverse audiences
Deep understanding of user-centered design processes and human-computer interaction principles
Demonstrated ability to evaluate the customer and business impact of your design decisions
Proficiency in modern design tools (Figma preferred) and design thinking methodologies
Proven ability to evaluate the customer and business impact of design decisions using both qualitative and quantitative research methods
Bachelor's degree in Design, HCI, or related field, or equivalent professional experience in the design field
Demonstrated commitment to continuous learning and staying current with design trends and best practices
WHAT WOULD ALSO BE AWESOME:
Experience designing complex workflows for enterprise or SaaS products, particularly in B2B environments
Background in designing for service industry workflows or field service management
Experience with enterprise product design or financial services product design
Previous work on AI-powered features or data-driven product experiences
Experience working on complex problems at a systems/service level
Knowledge of Jobs-to-be-Done methodology and service design principles
Understanding of accessibility standards and inclusive design practices
Experience with design systems and component-based design approaches
Experience mentoring junior designers or leading design initiatives
Background working in cross-functional product teams using agile methodologies
Experience presenting to and influencing senior stakeholders and executives
Compensation
Additional Information
WHAT YOU SHOULD KNOW ABOUT US:
We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
We openly accept others as they are and build strong partnerships based on trust
Teamwork and collaboration is key to help our colleagues and customers solve their challenges
Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
RELAX, WE'VE GOT YOU COVERED:
AND BEYOND...
Comprehensive financial protection - critical illness cover, income protection, death in service cover and pension contribution
Wellbeing benefits - Global Wellbeing Program, access to a private GP service, discounted healthcare and paid for counseling sessions
Enhanced maternity, paternity and adoption leave and pay
Retail discounts and technology benefits
Paid time off for volunteering
GROW WITH US:
We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
JOIN OUR WINNING TEAM!
10 Time winner of Best Place to Work in New Jersey by NJBiz!
WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!
WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.
WorkWave is a service software platform designed to automate and empower field service businesses, including lawn care, pest control, commercial cleaning, janitorial, and security guarding companies. The company offers a comprehensive suite of solutions including CRM, ERP, scheduling, routing, mobile operations, billing, payments, financial services, and AI-driven analytics tools. With over forty years of industry expertise, WorkWave serves as a partner to help service professionals and companies grow their businesses through cutting-edge technology and data-driven insights. The platform is trusted by 375,000 mobile service professionals and includes innovative offerings like Wavelytics Decision Intelligence for operational decision-making. WorkWave's mission centers on empowering service professionals to stay ahead in a rapidly evolving industry through AI-driven tools, fintech solutions, and continuous innovation.
