This job is situated within NEC Government which manages a diverse range of products. These products currently include NEC Revenues & Benefits and Citizen Access (online services).
As Product Manager you will be a product champion on one or more of these product areas, reporting to the business lead on a day-to-day basis and liaising with senior management with regards to new product areas.
Please note – This role is hybrid working from one of the NEC SWS offices across the UK. In case someone lives beyond 25 miles from an NECSWS office across the UK, we are happy for them to be working remotely. The successful candidate would have to work from the Bracknell office for the initial couple of weeks for training.
As Product Manager you will be responsible for:
Liaison and communication with customers (and prospective customers) in respect of your products
Producing a roadmap for your products
Understanding the needs of users and wants of the customers for your products so that you can champion them during the delivery phases
Working across all areas associated with these products: business analysis, development, testing, support, technical authors, and pre-sales
As Product Manager you will be required to:
Understand the current and future needs of our customers
Establish and document the detailed business requirements and/or user journeys for each deliverable
Specify market requirements for current and future products by conducting user research supported by on-going visits to customers and potential customers
Assist in the setting of your product and service roadmaps and ensure that development priorities align to NEC commercial opportunity, customer needs and other market drivers
Act as the 'product champion' to relevant teams ensuring that they continue to focus on the delivery of product solutions that meet the needs of the marketplace
Undertake day to day management and administrative tasks
Provide support to sales via up-to-date product content, undertaking internal briefings and supporting responses to tenders
Provide regular product updates to support business strategy and decisions
Provide a point of contact for internal teams and customers for product enquiries
Write guides and other documentation for internal and external audiences
Previous experience working within the UK Public Sector, with a good knowledge of local government services, specifically the area of Welfare Benefits with experience of system administration such as integration with other services such as the DWP and Document Management from a business and legislative perspective
A good working knowledge of public sector organisations, where you have shown the ability to understand legal, commercial, and technical literature and communicate this clearly to other team members
A basic understanding of system administration and technical integration such as setting up and running batch processes within a software solution
Excellent inter-personal and communications skills capable of exploring and articulating complex concepts across the various stakeholders of any project
Some knowledge of the end-to-end software development lifecycle
Knowledge of a system or solution used by local authorities
The ability to liaise and communicate with customers; information gathering, presentations, dispute resolution etc.
Flexible, adaptable and used to working in an environment where solutions need to be delivered in challenging timeframes
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
Employee assistance programme which can help in every area of your life
Free access to LinkedIn Learning with over 15,000 courses covering a huge breadth of subjects
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
