Product Operations Analyst

About PartnerStack

Do you thrive off collaboration and impact? Love to light up your brain and pick up new skills? We’re a team of trailblazers in tech who run on heart and humility, and maybe a little bit too much caffeine, too. But who’s judging? If this sounds like you, you may be the perfect fit for PartnerStack.

PartnerStack is the only ecosystem platform built for B2B SaaS. We’re the connection point between today’s fastest-growing SaaS companies and top-performing partners. Our mission? To change the way the world sells software — and with your help, we can get there faster!

Want in? Apply now.

About you and the role

The Product Operations team mandate is to align the company around our product led growth efforts using data. Product Operations is a function that optimizes the intersection of product delivery, go to market and strategy at PartnerStack. The team is responsible for helping the EDP (Engineering, Design and Product) organization make more reliable decisions by equipping them with relevant usage and performance analytics.

As a Product Operations Manager, you will be responsible for working closely with the EDP team, and across the organization to enable and communicate the product roadmap and current progress through data and analytics.

You’re a self-starter that tackles a variety of responsibilities and projects. You have strong business acumen, coupled with the ability to build trust and get things done across the organization. You should be detail-oriented and willing to dig deep with data, challenges, opportunities, and processes. Bringing your insights, ideas and recommendations to the table.

What you’ll do

• Data-Driven Decision Making: Leverage analytics and market research to inform product strategies and prioritization that will drive user engagement and satisfaction.
• Represent the data POV across EDP teams and ensure everyone is working in unison to maximize the value from our data.
• Cross-Functional Collaboration: Work closely with EDP, Sales, Marketing, and Customer Success teams to ensure successful product rollouts and iterations.
• Be the liaison between internal cross-functional partners and the product team.
• User Insight: Regularly interact with customers and partners to gather feedback and understand their needs, translating this into product enhancements and new features.
• Run structured experiments to drive a deeper understanding into user behaviour and create visibility into user engagement with specific product features.
• Performance Metrics: Establish and monitor key performance indicators to measure product success and inform future development.
• Align product metrics with the company’s OKRs and help communicate our progress against them.

You're a great candidate if you have…

• 3+ years of experience working hands-on with data as part of a Product team in industries such as Technology, Consulting, Venture Capital or within high-growth startups.
• Strong understanding of product development lifecycle, agile methodologies, and release management processes.
• Strong analytical skills with high attention to detail and a demonstrated track record of leveraging data to drive product success and business impact.
• Proficiency with SQL and data visualization tools (BigQuery, Looker, Pendo, Metabase etc.) will be required.
• Analytical mindset and proficiency in using data and metrics to drive decision-making and continuous improvement.
• Strong written and verbal communication and presentation skills, with the ability to create messaging for a variety of audiences.
• Ability to operate in a fast-paced environment without losing focus on the big picture

Why you’ll love working here

PartnerStack is a fast-growing startup revolutionizing how SaaS companies go to market and scale revenue with partnerships. Beyond challenging the status quo and innovating great products, our goal is to build a kickass company.

We set every member of our team up for success so they can feel energized about their work, be passionate about excellence, and have the room to learn every day. That means you can experiment with creative tactics, have the freedom to fail and bounce back stronger — and make a career of a lifetime.

Plus, PartnerStack is certified by Great Place to Work® Canada as one of the country’s best startups to work at based on their independent analysis of employee feedback.

Perks of working at PartnerStack

• A digital-first environment, so you can do your best work anywhere in Canada
• A MacBook shipped to you and a budget for peripherals of your choice
• Flexible working hours (in coordination with your team)
• Flexibility to work abroad for up to 8 weeks at a time
• Regular social events, even while working remotely
• Annual peripheral refresh
• Competitive salary and opportunities for promotion
• High-quality health insurance, active from your first day
• HSA and Wellness Accounts
• Generous vacation and time off plan
• Employee Stock Option Plan for everyone (ESOP)
• RRSP with an employer matching component

Our HQ

Although we’re digital-first, that doesn’t mean you can’t do your best work with us at our downtown office in Toronto — if you want.

Our office space (111 Peter Street, Toronto, ON) is open to all employees. Whether you join us in person or virtually, we’re committed to ensuring every new employee has a great onboarding experience and feels part of a tight-knit team.

Diversity, Equity, and Inclusion

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, able­bodiedness or gender identity.

PartnerStack celebrates what makes every member of our team unique, and strives to create a workplace that is safe and inclusive where everyone can be their truest selves. If you require any accommodations to succeed in your role and feel supported in the workplace, please feel free to let us know. If you require accommodation for any reason, please let us know as we are more than happy to accommodate all.