Product Owner

Product Owner

Department: HAPI

Employment Type: Full Time

Location: Southeast Europe

Description

Key Responsibilities

• Work with Product Manager and Owners to help define and articulate the Hapi Guest CRM product vision and roadmap, ensuring alignment with business objectives and customer needs
• Develop detailed roadmap to include feature development and release schedules
• Leverage your knowledge of Salesforce to drive enhancements, optimize usage, and ensure best practices in CRM implementation and management

• Interacts with internal users and stakeholders to define and clarify product and system requirements associated with proposed solutions
• In collaboration with architects, document epics, capabilities, features, user stories, dependencies, and acceptance criteria. Develops detailed functional and user specifications as a basis for design
• Continually groom and prioritize backlog items in collaboration with internal stakeholders
  
  

• Sprint planning & aligning with our quarterly roadmaps priorities
• Lead cross-functional teams through the product development lifecycle, from concept through to delivery.
• Use agile methodologies and facilitate team ceremonies
• Ensure projects are delivered on time, within scope, and within budget.
• Help the QA engineer structure the test plan.
• Drive and complete UAT
• Collaborates across organizations to manage the successful completion of dependencies and the validation of dependencies with stakeholder teams

• Continuously seek feedback from users and stakeholders to improve the Hapi Guest CRM solution. Ensure a seamless and intuitive user experience
• Coordinate with Services and Customer Success teams on product release planning
• Assist with the creation of internal and external product documentation and training efforts
• Provide ongoing support and troubleshooting as Level 2 and 3 escalation on product tickets
• Utilize CRM data and analytics to identify trends, measure performance, and drive decision-making.
• Develop and track key performance indicators (KPIs) for CRM success.

Skills, Knowledge and Expertise

• Proven experience in Product Management, preferably with a focus on CRM systems
• Deep understanding of Salesforce functionalities, including Sales Cloud, Service Cloud, and Marketing Cloud
• Experience with Salesforce development, customization, and integration is a plus
• Experience with Agile methodologies and follow product development best practices
• Excellent project management skills with the ability to handle multiple priorities and deadlines
• Comfortable with cloud platforms and technical architectures
• Strong analytical skills with experience using data to drive product decisions
• Enjoy communicating to all levels of the organization, speaking the truth even when it's inconvenient
• Experienced with JIRA/Confluence
• Enjoy working in as part of a fully remote and international team