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Professional Services Operations Lead



Job Description

Quantive is seeking a Professional Services Operations Lead in support of its scaling global consulting, delivery, and customer success business. This can either be a fully remote or hybrid working role.

About Quantive

Quantive Results is the world’s leading Strategy Execution Platform based on the OKR management methodology. By embedding strategic context, priorities, and progress into the day-to-day, Quantive creates organizations that excel at execution. With over 2,000 global customers across enterprises, not-for-profits, start-ups, and governments, Quantive helps today’s businesses accelerate growth and transformational change by creating better visibility, organizational alignment, and excellence in execution.

The Role

As Professional Services Operations Lead at Quantive, you will have a unique opportunity to help shape our rapidly expanding global Professional Services and Customer Success organization.

The Details:

In coordination with the Global Head of Professional Services and Customer Success and cross-functional Quantive Leadership:

Sales, Sales Pipeline and Resource Management:

  • Track and manage Professional Services demand pipeline and projections throughout the Sales Lifecycle
  • Conduct routine pipeline and resource management reviews for updates and coordination
  • Support and participate in the creation of high-quality proposals and statements of work to help close and win deals as needed

Practice Operations and Scale:

  • Develop and maintain efficient, scalable operations and standard operational procedures
  • Define and deploy necessary governance frameworks
  • Identify opportunities to continuously improve Professional Services quality standards and client impact
  • Manage the resource and staffing needs horizon (internal and external resources)
  • Support Professional Services activities as it relates to new Product and Services launches and market-facing activities

Professional Services Engagements and Artifacts:

  • Manage the engagement and client health review process
  • Support engagement closure process against required activities and quality standards

Financials and Reporting:

  • Manage and maintain business unit financials and cyclical reporting
  • Simplify and streamline financial management and reporting

Standards, Content Management:

  • Lead the coordination and development of content creation on identified topics, collaborating with subject matter experts to produce high-quality, relevant, and engaging content aligned with business objectives
  • Create and maintain a user-friendly, centralized content portal for all engagement and other Business Unit-related artifacts
  • Manage Quantive community activities, event schedules, communications, and support strategies for greater engagement and growth

What We're Looking For

To be successful in this role at Quantive, you'll need to have:

  • 5+ years’ experience in managing business operations or similar roles; experience doing so within SaaS technology, large scale business or consulting firm is desirable
  • Familiarity with the software sales cycle
  • Strong MS Office skills and polished, presentation creation
  • Financial acumen and numeracy skills including spreadsheet modelling
  • Proven ability in Project/Program Management
  • Critical thinking: Results-oriented problem solver with excellent organization, project management, and time management skills.
  • Bachelor’s degree in Business, Technology, or a similar field
  • Well-organized with good time management and the ability to prioritize work
  • Stellar communication skills – verbal, written and listening skills
  • Resiliency and ability to cope with a fast-paced scale-up environment with an evolving operating model
  • Optimistic, “can do” approach to work with a problem-solving approach
  • Accountable

Compensation and Benefits

What's in it for you:

  • Competitive base salary
  • Quarterly bonus opportunities (up to 25%)
  • Generous paid time off, generous company holidays
  • Employer-covered supplementary medical insurance
  • Access to 5,000+ Udemy courses for ongoing learning and development
  • Flexible hours and a remote-friendly environment
  • Stock option opportunities
  • Mac or PC of your choice and the essential equipment you need to work remotely
  • Meaningful and challenging work in a global scaleup and category leader
  • Uniquely transparent and casual environment
  • The opportunity to work with smart, driven, and caring colleagues
  • The ability to grow your talents and career!

About the interview process

Transparency is one of our core values. Here's what you can expect during the interview process:

- Initial intro conversation with our internal talent acquisition team

- A short cognitive and personality assessment (30 mins)

- A 30 minutes behavioural based interview with the hiring manager

- A 45 minute group interview

- Reference check

- An offer to join the team at Quantive

Sound like a good fit? We'd love to see your application.

Quantive is a global company with employees and clients from all over the world. We celebrate radical collaboration and creativity. We believe that genuinely inspired people bring about the most impact toward positive change. As a remote-friendly employer, we respect and value your individual autonomy, lifestyle, unique perspective, background, time zone, and experiences, because we know that these things enrich our culture and help actively create a place we feel safe in.

Quantive works to get 1% better every day so we can all feel proud to be here. As a rapidly growing enterprise and international community, we are committed to equal employment and do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other basis protected under applicable law.

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About the job

Mar 30, 2024


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