Job Description
We're looking for a Project Manager to join our team at Intelligent Technical Solutions, a dynamic and expanding company! You'll be a key player in delivering successful projects with a client-centric approach, using your skills in customer service, problem-solving, and attention to detail. In this role, you'll work with various tools and a great team of diverse professionals to ensure that projects are finished on schedule and within budget!
Job Responsibilities
Expected Results:
Coordinate internal resources and third parties/vendors in the pursuit of excellent execution and collaboration.
Champion the consistently excellent execution of projects, meeting client requirements while maintaining tight project budgets and timelines.
Foster a culture of effective teamwork, contributing to the success of every project.
Create and maintain comprehensive project documentation.
Use appropriate verification techniques to manage changes in project scope, schedule and costs.
Prior Experience:
Minimum of 2 years leading project deployments, or relative experience
Strong technical understanding of project components and systems.
Exceptional problem-solving skills and a proactive approach to optimization.
Outstanding communication and collaboration abilities for effective stakeholder engagement.
Client-focused mindset with a commitment to ensuring client satisfaction.
Flexibility, adaptability, and a service-centric approach to project execution. Job Qualifications
Experience working with remote teams is desired.
Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
Ability to work in a fast-paced, and at times high-pressure consulting environment.
Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required.
Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients.
Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate, is required.
Preferred Areas of Expertise:
Ideal candidates have demonstrable experience in the following areas:
Project Management Methodologies:
ConnectWise Project: Experienced in leveraging ConnectWise for project management, especially adept at managing project workflows, documentation, and collaboration within this platform.
Technical Skills for Project Oversight:- Basic IT Systems Understanding: Familiarity with the general landscape of IT systems relevant to ITS projects, including a basic understanding of cloud services, network infrastructure, and cybersecurity principles.
System Integration Knowledge: Skills in understanding how various IT components (like software applications, databases, and network systems) integrate and impact project outcomes.
Data Analysis Tools: Proficiency in using data analysis tools for project reporting and decision-making, such as Microsoft Excel.
Requirements:
A home office set up that meets the following:- Computer: A working computer with a minimum of 8GB RAM and one of the following:- Windows 11 with an Intel i5 or i7 (8th generation or newer), or
AMD Ryzen 5 or 7 (2000 series or newer), or
macOS 12 or newer.
Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
Webcam: An HD webcam for video calls.
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
Able to pass our online behavior and cognitive assessments.
Able to provide NBI Clearance (for PH applicants).
Compensation:
Pay rate starts at $8.00/hr and vary by experience and location.
Benefits:
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
