Category: Real Estate
Location: Largo Maryland United States
Answer inbound calls during business hours
Fully resolve caller needs at the point of contact — not just message-taking
Use Rent Manager software to look up tenant, property, and account information as needed
Upload tenant payment batches via CSV file into Rent Manager (training will be provided)
Handle maintenance requests:
Primary path: guide tenants to log the request themselves in Rent Manager
Fallback: if tenant doesn't/can't log it, the admin enters the maintenance request directly
Coordinate maintenance dispatch:--Identify which property manager/technician is available and when
Contact the appropriate tech to go out to the property
If no tech is reachable, escalate to the Property Manager directly
Know when and how to escalate issues to the Managing Member, when needed
Details
Virtual Coworker is a business services company that provides virtual assistant and administrative support across multiple industries. The company operates in general services, entertainment, and health and wellness sectors, offering services including customer service support, financial bookkeeping, and e-commerce management. They support clients across multiple time zones, including operations in Hawaii and Australia, and assist with tasks such as bank reconciliations, inventory management, email marketing campaign coordination, and creative asset development using tools like Xero, Klaviyo, and Canva.
