About us
At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.
If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.
Some of our values
Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.
Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..
Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.
Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.
Raise the Bar: We're not just meeting standards, we're aiming for setting them.
Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.
Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.
Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.
The Role
We are in search of a proactive QA Engineer to join our remote team. This is an opportunity to play a pivotal role in ensuring the quality and reliability of a fast-growing product as it scales.
💪 Responsibilities
Design, implement, and maintain automated test frameworks.
Integrate quality assurance into our CI/CD processes, collaborating closely with the development and operations teams.
Serve as an advocate for quality, participating in product and engineering discussions from ideation through to release.
Conduct deep dives into data layers, targeting issues not immediately visible through UI.
Spearhead performance and load testing initiatives as part of our scaling strategy.
Clearly and effectively document testing processes and outcomes.
Utilize customer feedback to identify potential areas for product improvement.
Proactively identify and assess potential bottlenecks and risks, offering solutions to mitigate them.
🌟 Skills and Experience
Automation Tools: 3+ years of experience with JavaScript-based frameworks such as Jest, Mocha, or Cypress.
Functional Testing: experience in both manual and automated functional testing to ensure features meet specified requirements.
Tech Stack Proficiency: hands-on experience with NodeJS and React.
Cloud: experience with AWS, Azure, or similar cloud-based solutions.
Microservices Architecture: experience with testing in microservices environments.
CI/CD: Familiarity with CI/CD tools like AWS CodePipeline or Jenkins.
API Testing: Experience in testing RESTful services, proficiency with tools like Postman.
Database Testing: Strong SQL skills and experience with NoSQL databases are a plus.
Communication: Exceptional communication skills and the ability to work effectively in a remote setting.
Product Focus: Business acumen that aligns with our product-first philosophy.
🌱 Why Siena AI?
Build a new generation of AI platform.
Thrive in a remote-first culture that prioritizes autonomy.
Be a part of a high-performing, close-knit team.
Engage in continuous learning and growth opportunities.
Benefits
🏠 The flexibility to work from anywhere. Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)
🌞 Flexible working hours. Because who said you can't design your day on your terms?
💸 Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together.
🌴 Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).
📖 Growth stipend. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.
At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.
Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
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