QA Global Learning & Development Manager

Keywords Studios continues to build world leading capabilities in services that video game and similar interactive content creators need. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed.

People that work at Keywords are passionate, talented, committed, and resourceful. Human talent is our most valuable resource and as a business, we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 50+ studios around the world or working together virtually.

For our expanding Globalize division, we're seeking a QA Global Learning & Development Manager. This role will develop and implement a global training & development strategy tailored to the specific requirements of the QA domain, ensuring Keywords Studios continues to onboard top-tier talent.

• Develop and implement a global training strategy for QA service lines that is consistent with Keywords Studios' objectives and industry demands.

• Manage a global training team, ensuring performance metrics and growth targets are met.

• Collaborate with QA leadership to understand and meet training requirements.

• Partner with the global HR Business Partner for to implement training & development strategy across globalize

• Partner with the Text & Audio Senior Production Workflow Optimization Manager & Rec Studio Workflow Optimization Manager to make sure we create training synergies in Globalize.

• Manage the global end-to-end learning process for assigned programs including analysis, design and development, delivery, evaluation framework, and impact measurement of prioritized training initiatives and programs

• Contribute to the global instructional design strategy, including the standards, managing the program design process, and partnering with global learning program owners to create high-impact learning experiences

• Develop, maintain and lead large-scale training project plans, including budget, timelines, milestones and resource allocation

• Design blended learning approaches that incorporate various training methodologies, including digital e-learning modules, video configurations, instructor-led trainings, train-the-trainers, job aids, evaluations, and knowledge retention mechanisms

• Lead train-the-trainers with identified regional facilitators to equip them with the necessary content, knowledge and confidence needed to lead the implementation and training of initiatives and programs within their areas of responsibility

• Conduct engaging and effective training sessions for identified groups, both in person and through virtual platforms

• Track key metrics and business performance to evaluate efficacy and impact of programs and learner experiences, and implement necessary continuous improvement enhancements

• Keep abreast of current trends in adult learning methodologies, training development and digital instructional design technologies

• Facilitate the coordination of training logistics, including scheduling sessions, securing training venues or virtual platforms, managing participant registrations and tracking training activity and trends

• Manage the translation process for training and related documentation for regional deployments.

Requirements

• Bachelor’s degree in human resources, Business Administration, or related field an asset.

• 7+ years of work experience in instructional design, especially in designing global development programs, preferably within the gaming or QA sectors.

• Demonstrable expertise in using training tools, platforms, and analytics.

• Relevant certifications in training or human resources would be advantageous.
• Strong project management skills, including the ability to manage multiple stakeholders, priorities and large, long-term projects to ensure budgets, schedules and performance criteria are met
• Excellent training facilitation and presentation skills, both in person and virtually
• Proficiency in instructional design methodologies and adult learning principles
• Familiarity with learning management systems (preferably Workday)
• Strong communication skills, with the ability to professionally interact with a diverse blend of perspectives at all levels of the organization
• Customer centric, identifying and anticipating stakeholder requirements, expectations and needs
• Understand the importance of diversity, inclusion, and accessibility within our learning tools
• Strong attention to detail and able to grasp the big picture
• Change management knowledge and experience is highly desirable
• Understanding of international employment laws and best practices, especially in the gaming sector.