QA Specialist

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

We’re looking for a QA Specialist to join our team which oversees customer facing and operational teams in Deel. This role requires multitasking, advocating for customer experience, self- management and a problem-solving and process improvement mindset.

Key Responsibilities:

• Conduct regular audits of customer-facing and operational tasks to ensure compliance with established quality standards.

• Analyze and produce data and performance metrics to identify trends and areas for improvement within operational processes.

• Manage audited teams and their evaluations independently and responsibly from top to bottom.

• Provide timely feedback and coaching to operational teams based on audit findings.

• Collaborate with your audited team POC to develop and implement quality improvement initiatives on processes or products.

• Document and maintain quality assurance procedures and guidelines for operational tasks.

• Investigate and address customer complaints or issues related to operational quality.

• Identify team or global process, agent and experience gaps

• Generate and present reports on quality performance to management on a regular basis.

• Participate in the development and execution of process improvement projects.

• Stay informed about industry best practices and process requirements related to operational quality.

Requirements:

• Bachelor's degree in a relevant field or equivalent work experience.

• Minimum 2 year experience in quality assurance or a related role within operations. We also welcome those who have proven experience in operational teams related to Deel functions (payments, mobility, hr, payroll, etc)

• Strong analytical skills with the ability to interpret data and identify improvement opportunities using spreadsheets, Looker and SQL.

• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams. Strong verbal and written English is a must.

• Detail-oriented with a focus on accuracy and precision in work.

• Knowledge of quality management systems and methodologies.

• Ability to work independently and take initiative in problem-solving.

• Continuous learning mindset to stay updated on industry trends and best practices.

• High focus on customer satisfaction and user experience.

• Loves problem-solving and digging into processes to drive improvement.

• Ability to work independently and self-motivated.

• Experience working within a global SaaS company is highly regarded.

• Zendesk, Jira, Looker and/or experience with the Deel platform is preferred

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.