Quality Assurance Engineer
Location: Remote
Reporting to: Engineering Squad Lead
About the Role
We are looking for a Quality Assurance Engineer to join our team at 1VALET. This role is critical to ensuring the quality, reliability, and performance of 1VALET’s hardware and software products, including our Entry systems, software and third-party hardware integrations (smart locks, thermostats, sensors, and other IoT devices). You will work closely with Product, Hardware Engineering, Software Engineering, CX, and Operations teams to validate new products, support field deployments, and troubleshoot real-world issues reported by customers and operations teams. This is a hands-on QA role that requires deep involvement with physical hardware, firmware, software, and system-level integrations.
Responsibilities
Hardware & System QA
Define and execute QA strategies, test plans, and test cases for hardware products, embedded software, and connected systems
Perform functional, regression, integration, and system testing on 1VALET Entry systems and related hardware
Validate hardware integrations including smart locks, thermostats, access readers, sensors, and other IoT devices
Participate in new hardware bring-up and validation Software & Platform QA
Test embedded firmware, device software, mobile applications, and backend services as part of an end-to-end system
Ensure quality across multiple device types, screen sizes, hardware revisions, and firmware versions
Collaborate with software engineers to reproduce, isolate, and verify fixes for defects Field & Operations Support
Work closely with CX and Operations teams to investigate and troubleshoot issues reported from the field
Reproduce customer issues in the lab using real hardware and production-like environments
Perform root cause analysis and provide actionable feedback to engineering and product teams Process & Quality Improvement
Contribute to the continuous improvement of testing methodologies, documentation, and release quality
Track defects, test results, and quality metrics; clearly communicate risks and release readiness
Advocate for quality throughout the product lifecycle, from design to deployment
Required Qualifications
5+ years of experience in Quality Assurance, with a strong focus on hardware-software systems
Proven ability to troubleshoot complex, real-world issues involving hardware, software, and networks
Experience working with bug tracking and test management tools
Comfortable working onsite with physical devices and lab equipment
Nice to Have
Experience in smart building, proptech, access control, or IoT platforms
Familiarity with networking concepts (TCP/IP, Wi-Fi, Ethernet, BLE, LTE)
Knowledge of compliance or certification processes (FCC, CE, etc.)
Experience collaborating closely with Operations or Customer Support teams
Strong understanding of hardware, firmware, and software interactions
Experience testing device integrations (locks, sensors, controllers, or similar systems)
Hands-on experience testing embedded systems, IoT devices, or hardware products
Experience using AI-assisted tools to improve productivity and quality (e.g., Replit AI, Claude, GitHub Copilot, or similar tools) for tasks such as test design, debugging, documentation, or analysis
What We Offer
Opportunity to work on real, deployed hardware systems used in residential and commercial buildings
High ownership role with direct impact on product quality and customer experience
Close collaboration with product, engineering, CX, and operations teams
Access to a fully equipped R&D lab and hands-on testing environment
AI may be used to help filter applications
Salary: $90,000 to $100,000
1VALET is a proptech company that develops smart entry and access control systems for buildings. The company manufactures hardware products including Entry systems and integrates with third-party IoT devices such as smart locks, thermostats, sensors, and access readers. 1VALET's platform combines embedded firmware, device software, mobile applications, and backend services to create end-to-end building access and management solutions. The company serves customers through direct operations and customer support teams, focusing on reliability and real-world deployment across multiple hardware configurations.
