The Quality Assurance Analyst position must have extensive knowledge in the areas of regulatory compliance, insurer/guarantor guidelines, client contractual agreements, Servbank policies and Risk procedures. The position is expected to have operational experience in core servicing systems, third party systems for insurers, guarantors and affiliated service providers and operations experience in areas such as but not limited to customer service, collections, default, claims and escrow.
This position is responsible for testing operations processes and controls to assure Servbank is maintaining compliance with all required guidance as well as identifying updates and changes that may be necessary to ensure the processes and controls are in line with updates to the guidance.
This position will be required to provide necessary report results of the testing and risk associated with the actions, curative actions necessary for any defects identified and the timelines for curative action implementation. Collaborate with the lines of business on the necessary resolution plans and monitor implementation through to completion. The candidate may be required to communicate these results to senior management and must possess the communication skills to provide the information in a complete and professional manner. Findings are required to be entered into the Issues Management platform based upon the identified criticality.
About Servbank
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Duties and Responsibilities:
- Maintain current working knowledge of regulatory compliance requirements related to the mortgage industry.
- Conduct reviews, quality assurance tests of controls, as well as assist department management and other department members with the coordination of internal and external audits, exams or reviews performed by third parties.
- Monitor and analyze investor/insurer periodic status reports to determine root cause of any deficiency trends and submit suggestive corrective action to improve Servbank performance and adherence to requirements.
- Monitors the implementation of corrective action plans with all lines of defense and the lines of business, presenting updates to the findings to the necessary program or committee.
- Assist with, manage, update and monitor parts of the evolution of policies and procedures, training, and compliance programs. Provide input and assistance to the Learning & Development team for training purposes.
- Conducting tests and inspections of processes against policies and procedures as well as regulatory requirements to evaluate quality or performance.
- Evaluate risks of key control deficiencies and effectiveness of overall control framework, and ensure management has effective and timely control remediation plans. Develop and deliver regularly scheduled reports on the results of all reviews performed.
- Assist the other lines of defense in performing risk assessment evaluations of the various lines of business and timely completion entry of the evaluation within the risk management platform.
- Engage Legal, Compliance and other necessary departments for review, approval, and opinions on risk impact, mitigation, and remediation when necessary.
- Source, analyze, coordinate, combine and report data from multiple sources. Create reporting in line with the necessary formats to deliver to management and be digestible by the lines of business.
- Ensure reports are prepared and provided to required committees in a timely manner and design/propose corrective actions as necessary.
- Perform other duties and projects as required by management.
- Must be a self-starter and willing to demonstrate leadership, proactivity and a team building approach.
- Must have strong analytical and investigative skills, be able to work independently, and exercise sound judgment and observe the highest degree of confidentiality in the handling of all audits, reviews, exams or investigation information.
Experience:
- High School Degree or equivalent required, BA/BS in Business Administration/Finance preferred or equivalent mortgage banking operations knowledge.
- Minimum 5 years of experience in mortgage banking or mortgage servicing with emphasis in Quality Assurance, Quality Control or Internal Audit.
- Prior experience working with Loan Servicing Systems, particularly MSP and compliance testing systems such as ACES or Ncontracts.
- Knowledge of laws, government regulations, and agency rules; specifically, but not limited to: RESPA, TILA, UDAAP, FDCPA, FDIC and the CFPB as well as investor, insurer and guarantor guidelines (e.g.: FNMA, FHLMC, GNMA, FHA, RHS/USDA, VA)
- Report generation, data analytics, Excel, Business Objects and other data manipulation experience. Report writing for management delivery.
Education
- High School Degree or equivalent required, BA/BS in Business Administration/Finance preferred or equivalent mortgage banking operations knowledge.
United States
