Overview:
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Support & Remediations Coordinator. In this role, you’ll be focused on coordinating and analyzing production defects and remediations. As a key member of the Program Delivery team, you will collaborate with business partners and the development team to effectively resolve system issues. If you possess a robust background in data and technology, coupled with experience in the insurance sector, we encourage you to explore this exciting opportunity.
What you’d be doing:
- Maintaining a clear understanding of tickets for communication purposes: Stage, Progression, Volume Level
- Create and manage remediation tickets as requests are received to address defects.
- Update remediation/support ticket fields, descriptions, impact lists, and next steps throughout the ticket lifecycle.
- Add comments to the remediation/support ticket to maintain an accurate log of all updates, changes, and necessary actions.
- Track linked defect tickets, collaborate with Prod Support to ensure timely resolution, and verify proper testing completion.
- Validate QA-created/executed test cases, reviewed by a BA, and run production API tests for fulfillment remediations.
- Collaborate with Engineering to extract accurate impact lists and prepare remediation endorsement packages post-defect deployment.
- Review the impact list for completeness and relevance to the deployed defect.
- Maintain and update the impact list for all stakeholders throughout the remediation ticket life.
- Manage SharePoint documentation, including creating and adjusting views for ease of use by others.
- Keep the Program Design team updated for Rundown submission once the impact list is complete.
- Coordinate with process team members to schedule processing by date and quantity upon Rundown completion.
- Oversee each step of the remediation processing, acting as a project manager to ensure stakeholders follow the correct order.
We’re looking for someone who has:
- Bachelor’s degree or equivalent training in Business/Insurance, Computer Science, or a related discipline.
- Strong written and verbal communication skills, with the ability to articulate problems and solutions appropriately for the audience.
- Excellent attention to detail and demonstrated critical thinking/problem-solving skills.
- Proven ability to drive functional improvements in business and technical analysis.
- Experience in Property & Casualty, with Residential or Commercial exposure preferred.
- Proficiency in XML, SQL, JSON, and Agile development.
- Experience with insurance policy admin sales and service systems.
- Ability to thrive in a fast-paced environment with a sense of urgency.
- Ability to appropriately convey complex issues and solutions tailored to different audiences
- Ability to meet deadlines and manage large volumes of work throughout an organization.
Highly preferred candidates also have:
- Strong sense of ownership.
- Curiosity and passion to learn, understand, and solve.
- Ambition for growth.
- Demonstrate commitment to the team and willingness to help others get the job done.
- Experience working with SmartSheet, Confluence, and Jira
- Prior Commercial Lines Experience.
About SageSure:
As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering ways people protect their American Dream.
A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets. SageSure currently operates in 14 states and provides home, flood, and commercial coverage on behalf of its highly rated carrier partners.
We have more than 600 employees working remotely or hybrid in one of our eight offices—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—who are tackling the industry’s toughest challenges.
We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
United States
