About Cardiac Care Alliance (CCA)
Cardiac Care Alliance is a Management Services Organization (MSO) committed to building a high-performance cardiovascular network. We partner with independent cardiologists to deliver value-based care (VBC) models that complement traditional fee-for-service delivery. Our mission is to improve patient access, clinical outcomes, and overall experience through proactive care coordination and evidence-based interventions.
Position Summary
CCA is hiring full-time virtual Care Coordinators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This role is integral to our population health initiatives — proactively supporting at-risk patients with data-informed outreach, continuity of care, and patient-centered engagement.
This role will focus on supporting Principal Care Management (PCM), Chronic Care Management (CCM), and Transitional Care Management (TCM) services via telephonic outreach and technology-enabled documentation platforms. Care Coordinators work collaboratively with a team of Registered Nurses and Cardiologists, escalating clinical concerns and complex care needs as appropriate.
This position does not require RN licensure, but candidates must have strong clinical acumen, attention to detail, and the ability to navigate complex care environments.
Key Responsibilities
Conduct structured telephonic outreach to CHF patients and other complex cardiac patients
Maintain a caseload of assigned patients, using risk stratification to prioritize care
Complete initial assessments and timely follow-ups addressing current symptoms, medication regimen and adherence, functional and psychosocial status
Assess home safety and social determinants of health (SDOH) barriers, including transportation, food insecurity, housing instability, and caregiver support; escalate resource needs where appropriate
Advance care planning needs and specialty care follow-up
Review and act on population health dashboards to address care gaps (annual wellness visits, missing labs, lack of symptom monitoring, etc.)
Provide ongoing patient education and promote evidence-based self-management strategies for CHF
Monitor for signs of worsening conditions or gaps in care, and escalate as needed
Support transitional care follow-up within 48 hours post-discharge, focusing on medication reconciliation, red-flag symptom screening, and appointment scheduling
Document time, interventions, care plans, and patient goals in the care management platform in alignment with CMS billing standards
Maintain proactive communication with RNs, Cardiologists, PCP offices, and other clinical partners
Scope of Work – Limitations
This role is non-clinical in license and does not include:
Clinical assessment or medical diagnosis
Medication prescribing or adjustments
Interpretation of diagnostic results (labs, imaging, EKGs, etc.)
Clinical triage or emergency response
Home visits or in-person patient contact
Billing or coding responsibilities beyond required documentation
All clinical decision-making, care plan authorization, and treatment recommendations are made by licensed providers and/or supervising RNs.
Qualifications
Required:
Active Medical Assistant (MA) certification or equivalent clinical credential (e.g., CNA, EMT, CHW with experience)
Minimum 2 years of experience in care coordination, case management, or ambulatory care
Strong interpersonal communication skills and ability to build rapport by phone
Familiarity with CMS PCM, CCM, and/or TCM program requirements
Technologically proficient with care coordination software or EHRs
Ability to work independently and efficiently in a remote environment
Preferred:
Knowledge of chronic conditions, especially heart failure and associated comorbidities
Based in or familiar with the Dallas/Fort Worth region
Bilingual (Spanish/English)
Position Details
Employment Type: Full-Time, W-2 Contract
Schedule: 40 hours per week, Monday–Friday (flexible business hours)
Compensation: $26–$32/hour (based on experience and qualifications)
Work Environment: 100% Remote (Dallas/Fort Worth area preferred)
Potential for ongoing engagement or full-time employment for the right candidate
Must have a dedicated, private workspace suitable for handling PHI, a secure internet connection, and comply with HIPAA and patient privacy policies at all times
Seamless Assist is a US-based operations and virtual assistant company serving wellness and fitness businesses. The company is transitioning from a VA placement agency model to an AI-augmented operations platform that builds intelligent automations and AI agents to power client operations. They specialize in automating key functions for fitness, wellness, and healthcare businesses—including lead qualification, appointment management, patient intake, and front desk operations. Their infrastructure integrates with industry-standard tools like GoHighLevel, Mindbody, and various EHR/scheduling platforms to deliver reliable, auditable AI solutions that meet healthcare and wellness compliance standards.
