Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥
PeopleCert is looking for French Speaking Customer Service Agents who will be responsible for dealing and properly responding to customers’ technical or product enquiries by handling inbound and outbound international calls. PeopleCert's customer support services are provided through 3 channels: chat, phone or e-mails.
The Customer Service department operates in Athens, Greece with rotating shifts, 24/7/365.
As a French Speaking Customer Service Agent, your tasks will include the following:
- Ensure that customer enquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert
- Ensure that relevant correspondence is handled within the set KPI standards
- Ensure that all complaints and enquiries relating to the work are answered in accordance with set procedures and guidelines
- Monitor, delegate and answer all queues from inbound requests i.e. email, chat and phone within set KPI standards
- Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
- Work effectively as part of a #global team, developing effective and supportive relationships with partners and clients
What we offer:
- Work in an international, dynamic and fun atmosphere 💯
- Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓
- Complimentary coffee and tea in all our premises ☕
- Huge learning experience in using best practices and global environment 📈
- Constant personal and professional development 🥇
- 100% Virtual Hiring Process 💻
What we look for:
- Bachelor’s degree at any discipline would be appreciated
- Prior experience in similar position / function would be considered a plus
- Excellent knowledge of English (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) and French (C2/ native)
- Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
- Excellent interpersonal, verbal, and written communication skills
- Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
- Ability to work in rotating shifts (including some nightshifts per month)
If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!
About PeopleCert
PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.
Quality, Innovation, Passion, Integrity are the core values which guide everything we do.
Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.
Working on Home Office (HO) Secure English Language Tests (SELTs)
Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.
If working on the SELT service in the UK, background checks will include:
- A basic or enhanced Disclosure Barring Service (DBS) check
- Right to Work in the UK check (including nationality, identity and place of residence)
- HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
- Financial background check
- Employment reference check
- If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK
In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.
All applications will be treated with strict confidentiality.
Greece
