ihre aufgaben
Deliver customer training, technical presentations, and application guidance to support successful use of SCIENION technologies after installation.
Serve as the primary scientific contact for application questions, troubleshooting, workflow optimization, and problem solving in the field.
Support customers and internal teams with technical documentation, training materials, and accurate records of support activities.
Collaborate closely with service, support, development, and commercial colleagues to relay customer feedback and improve customer experience.
ihr profil
Bachelor’s degree in biomedical engineering, biotechnology, microfluidics, materials science, analytical chemistry, or a related field.
Hands-on experience in areas such as single cell processing, NGS, mass spectrometry, medical diagnostics, or biosensor development is highly desirable.
Strong scientific communication and training skills, with the ability to explain complex applications to diverse customer audiences.
Independent, proactive, solution-oriented mindset with willingness to travel extensively and support customers across multiple countries.
Experience in a customer-facing scientific role such as applications support, field support, technical service, or customer training.
Ability to work confidently across biology, chemistry, physics, and engineering topics.
Fluent English required; additional European languages are a strong advantage.
Commercial awareness and business understanding, while remaining focused on after-sales support and customer success.
wir bieten
Competitive salary and benefits package.
Work with cutting-edge technologies in a dynamic, international setting.
High autonomy and direct impact on customer success, scientific adoption, and service quality.
Professional development through exposure to diverse applications, customers, and global markets.
SCIENION is a biotechnology company that develops and provides cutting-edge microfluidics and laboratory automation technologies for scientific research and diagnostics. The company specializes in solutions for applications including single cell processing, next-generation sequencing (NGS), mass spectrometry, medical diagnostics, and biosensor development. SCIENION serves a global customer base and operates in a dynamic, international setting with a focus on delivering innovative technologies that enable advanced scientific workflows. The company emphasizes customer success through comprehensive technical support, training, and application guidance for their specialized instrumentation.
