Customer Service and Client Relations
Remote
Independent Contractor, Full Time
US Time Zone (expected to be flexible with the client's preference)
Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
The Patient Care Coordinator serves as the primary point of contact and advocate for patients accessing telehealth services, clinical research studies, specialty care for complex chronic conditions, and healthcare navigation support. This role demands exceptional empathy, communication, and organizational skills to ensure patients feel fully supported throughout their healthcare journey. You'll guide families and patients through complex healthcare systems, coordinate care across clinical teams, manage appointments and prescriptions, and serve as a compassionate advocate during both challenging and celebratory moments. This is not a typical administrative role—you'll work with real families facing real human challenges, empowering underserved populations to access transformative care.
Your compassionate support will directly improve patient satisfaction, trust, and health outcomes by ensuring seamless access to care and personalized guidance. You'll build lasting relationships that transform one-time patients into long-term advocates for healthcare services. By identifying and resolving care barriers, you'll enhance operational efficiency and contribute to continuous improvements in patient experience. Your advocacy will help underserved and often misdiagnosed patients access specialized care that dramatically improves their quality of life. In clinical research settings, your work will enable meaningful patient participation in studies that advance medical knowledge. Your ability to navigate complex healthcare systems on behalf of patients will reduce stress and confusion during vulnerable moments.
Act as first line of contact for patient inquiries across platforms—EHR, secure chat, phone, and messaging
Respond to inbound patient messages and communications promptly and empathetically
Educate patients about telehealth services, clinical trials, and specialty care options
Guide patients through platform usage, study protocols, and care processes with clarity
Handle scheduling, appointment coordination, prescription management, and follow-ups
Address patient concerns with personalized, compassionate solutions and active listening
Provide clear communication about study details, requirements, and next steps
Ensure patient-related inquiries are handled in timely manner through clinical team collaboration
Set and maintain high expectations for family care standards and patient experience
Conduct initial outreach to patients interested in clinical trials or specialty care services
Administer secondary pre-screener questionnaires and qualification assessments
Guide patients through onboarding process, explaining services, requirements, and addressing questions
Work closely with clinical teams and external providers to coordinate diagnostic testing, imaging, and referrals
Manage prior authorizations, insurance coordination, and healthcare system navigation
Track patient progress across the care journey ensuring continuity of care
Send appointment reminders, follow-ups, and medication/treatment adherence communications
Guide families through complexities of healthcare system providing support at every step
Serve as patient advocate offering encouragement and assistance during challenging moments
Manage the family care pipeline closely with clinical teams for seamless experience
Flag care gaps, systemic barriers, and financial obstacles to appropriate teams
Accurately log patient interactions, details, and progress in CRM and EHR systems
Serve as Medical Scribe documenting patient encounters and physician notes in EMR
Maintain HIPAA-compliant documentation and confidential patient records
Ensure timely and precise medical documentation supporting high-quality patient care
Handle sensitive patient information with strict confidentiality protocols
Maintain ac
