Work From Anywhere in LATAM & SA
Work Schedule: EST │ 8:00 AM – 5:00 PM, Monday–Friday
Compensation Range: $1,300 – $1,800 USD/month based on experience
A bootstrapped B2B SaaS company serving the seasonal pool service industry is looking for a Sales & Customer Success Representative to own its entire front-line customer and warm-sales operation and take day-to-day communication off the founder's plate.
The company is founder-led and lean, with a low-touch, task-focused culture built around autonomy rather than daily oversight. Its platform serves small business owners in the field-service space, and the business runs on a strong seasonal rhythm — peak activity in spring and summer, and a software sales cycle that heats up in the off-season.
Day-to-day, this role handles inbound support calls and tickets, runs 15–30 minute discovery and quoting calls with warm leads, and manages a HubSpot pipeline of follow-ups and trade-show leads. An initial 1–2 months are spent embedded in the founder's service business to learn the workflows firsthand. Success means customers feel heard and confident, leads are worked proactively without prompting, and the founder is freed from front-line work.
Requirements
Must-Have
2–5 years in a hybrid customer success and inside sales role, with ownership of both inbound support and phone-based sales
Track record of closing deals by phone through 15–30 minute discovery and quoting calls with warm inbound leads
Hands-on HubSpot experience — pipeline management, sequencing, task management, and deal-stage tracking
Measurable sales results (quota attainment, lead-to-quote, or quote-to-close conversion) in a prior B2B or B2C role
Experience supporting or selling to SMB service businesses (pool service, HVAC, plumbing, landscaping, or field/home services)
Remote experience independently managing a queue of 20–100+ customers or leads with minimal supervision
C1+ English (CEFR) for live phone communication with US-based customers Nice-to-Have
Experience with seasonal or field-service businesses and managing demand fluctuations across peak and off-season cycles
Prior work in an early-stage or founder-led company (under 150 employees) wearing multiple functional hats
Familiarity with field service management software (Jobber, Housecall Pro, ServiceTitan, or comparable vertical SaaS)
Experience using AI-assisted support tools (Claude, ChatGPT) for knowledge-base search and ticket resolution
Trade show or event lead follow-up experience About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we're building for:
Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd
Benefits
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide Our Recruitment Process
Application
Screening
Skills Assessment
Topgrading Interview
Client Interview
Job Offer
Client Onboarding Ready to Join Us?
If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.
Pearl Talent is a recruiting and talent placement firm that connects top global talent with high-growth startups in the US and EU. The company specializes in identifying the top 1% of candidates from around the world and matching them with exceptional opportunities at venture-backed companies. Their client base includes startups that have raised over $5B in aggregate funding and are backed by prominent investors like OpenAI, a16z, and Founders Fund. Pearl focuses on building long-term career relationships, with candidates often receiving opportunities to relocate to the US or EU for on-site work and advancement into roles comparable to onshore positions.
