Remote ServiceNow AI Ops Support Engineer needs 8+ years of experience working with the ServiceNow platform, especially in ITOM / AIOps modules
Remote ServiceNow AI Ops Support Engineer requires:
Hands-on experience with Event Management, Service Mapping, CMDB, and Discovery
Familiarity with AIOps concepts anomaly detection, correlation, and noise reduction
Experience integrating ServiceNow with monitoring tools (e.g., Splunk, Datadog, Dynatrace, SolarWinds, AppDynamics)
Solid understanding of ITSM processes Incident, Change, Problem Management
Scripting experience (JavaScript, PowerShell, or Python) for automation and workflows
Strong troubleshooting and problem-solving skills
Effective communication and documentation skills
"FSM - ServiceNow
Strong Development Experience.
Remote ServiceNow AI Ops Support Engineer duties:
Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB).
Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog).
Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic.
Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately.
Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities.
Collaborate with platform engineers and developers to configure and support automation workflows.
Maintain documentation, dashboards, and runbooks for operational visibility.
Support upgrades, testing, and patching of AIOps-related applications and integrations.
Partner with cross-functional teams to improve service health insights and predictive capabilities.
GLOBAL is a private aviation charter company that disrupts the jet charter industry by offering on-demand charter flights built around client preferences and priorities. The company provides the GLOBAL Access program, which offers fixed-rate private jet hours with guaranteed aircraft availability, allowing clients to book across multiple aircraft types with as little as 24 hours' notice. All flights include premium catering, onboard Wi-Fi, and carbon offsetting as standard, with transparent pricing and no hidden fees or repositioning costs. GLOBAL emphasizes seamless booking, clear communication, and reliable access from initial contact through final touchdown, positioning itself as a trusted partner that simplifies the charter process while maintaining accountability and control for clients.
