You’ll love it here! We are hiring immediately for a remote technical support representative, which we call a remote service agent, to join our team of technology experts who install, fix, solve, and enhance technology products via phone and chat for clients across Canada!Join us at Geek Squad (the technical service organization of Best Buy Canada). We are looking for people just like you, to provide technical support to our clients.
As a remote service agent, you’ll enjoy the flexibility of working from home while supporting our 24/7/365 business. Here’s what you can expect:
Work 24+ hours per week over 4-5 shifts,
Shifts are up to 8.5 hours, with varying start and end times.
Flexibility is key, as business needs may fluctuate week to week.
As a remote technical support representative, you will create an amazing customer experience by:
Identifying and recommending solutions based on customers’ needs
Facilitating product repair, troubleshooting, upgrades, installations, and other services using an online portal and remote desktop software
Tutoring clients on the proper use of their products
Completing training to continuously improve the client experience
Having fun while being the best!
What we are looking for:
1+ years of call center or help desk experience
Experience in troubleshooting and/or repairing devices
Completion of high school diploma or equivalent
Verbal and written proficiency in English
Ability to work 24+ hours per week over 4 to 5 shifts
Your home office comes equipped with:
Computer with monitor, speakers, and anti-virus software (PC must be running Windows 11 or newer, Mac computers must be running MacOS 13 or newer)
Subscription to a high-speed, hard-wired internet connection
A USB or 3.5mm PC headset
A webcam for training and meetings
A door. Home offices are required to be private and quiet and not in your living room.
Why you’ll love it here:
Remote work environment from anywhere in Canada
Competitive wages
Employee discounts on awesome tech from day one
An enthusiastic, fun, and supportive team culture
Opportunities to build new skills
About Best Buy
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
Join our amazing team!
We are looking for people just like you.
Base pay range
B.C. hourly pay rate: $18.85 - $19.85
P.E.I. hourly pay rate: $17.25 - $18
Ontario hourly pay rate: $19.35 - $19.50
Pay may vary in provinces outside of ON, B.C. and P.E.I.
This posting is for a vacancy.
