Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.
Title: Bond Aid Nurse
Role Type: Full Time
Location: Remote, United States (Select Locations: We are currently considering applicants from the following states: VA, TX, GA, NC, NJ, NY, and FL)
Hours: Friday, Saturday, and Sunday from 8:00pm-8:00am EST (overnight)
Comp range: $22-$24 an hour
About the Role:
Our Remote Veterinary Technicians (Internally referred to as Bond Aid Nurses) provide an amazing experience to both clients and pets when they contact our clinics for care. You’re one of the first touch points for our patients when they call or email, so you’ll use hospitality and tact to ensure our clients are receiving high touch customer service and assistance when seeking services outside of typical business hours. When not speaking with clients, you'll complete administrative tasks related to patient care.What You’ll Do:
- Triage phone calls revolving around patient concerns and determine the best course of action based on symptoms
- Approve medication requisitions through online portals
- Review lab work to ensure diagnostic results are being passed on to clients
- Answer a high volume of incoming emails
- Utilize Zendesk and Vetspire for calls, emails & notes
- Utilize Slack to communicate with our in-clinic and virtual teams
You Have:
- 3+ years experience as a veterinary technician
- Ability to work from home with reliable access to a functional desktop computer or laptop that can easily handle multiple browser tabs and programs open at once as well as high-speed internet (at least 50 mbps)
- A quiet and distraction free environment to allow you to be focused on client conversations for 10 hour shifts
- High comfort level typing, navigating multiple computer programs, and speaking on the phone
- Excellent written and verbal communication skills
- High attention to detail and ability to multitask with accuracy and efficiency
We Offer:
- Competitive Pay | $22-$24/hour based on experience
- 401(k) with partial employer match
- Generous paid time off
- Parental leave of up to 16 weeks paid over your time at Bond
- Discounts on in-clinic services for pets
- Membership to Rocket Lawyer
- Medical, dental & vision plan options;
- Access to mental health support via EAP, Talkspace, & Ginger through medical plan provider and MyStrength
- 100% covered medical plans for qualified employees
- HSA plan option with employer contribution
Bond Vet provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
United States
