Reseller: Operations and Delivery Lead

Deimos is a Cloud-native Developer and Security Operations technology services company. We help companies of all sizes adopt the Cloud for improved service delivery to their clients. We’re a fully remote African-based team of engineers who are passionate about implementing engineering best practices. We leverage the latest technologies while building globally competitive solutions for our clients. With Deimos being one of the two moons of Mars, we refer to ourselves as “Martians” who are on a mission to Mars, together.

Our teams value the ability to learn and adapt to technology changes while appreciating solid foundational design and the craft of software engineering. As such our engineers enjoy working with various clients who have different problems to solve. If this sounds like you then you would be an ideal fit for our environment. However, you must be based in one of the countries we currently hire in which are as follows: Kenya, Ghana, Nigeria, South Africa, Senegal, Uganda and Egypt.

Role Overview

The Reseller: Operations and Delivery Lead is responsible for driving internal Reseller initiatives and managing client-facing projects as part of our Value-Added Services. This role plays a critical part in maintaining Partner tier status and ensuring the seamless execution of Partner certifications, expertise, and specialisation journeys. Additionally, the role will lead the product ownership process for Reseller products, aligning with stakeholder needs and business goals. It will also provide ongoing operational support, identifying and implementing improvements to drive the department’s growth and efficiency. The ideal candidate will collaborate closely with the Head of Engineering (Reseller) and the Head of Reseller to deliver high-quality solutions that strengthen partnerships and add value to clients.

What you will be doing

Partnership & Reseller Operations:

• Manage the overall advancement of Partner tier statuses, ensuring certifications, expertise, and specialisations are maintained and enhanced.
• Lead the execution of reseller initiatives aligned with business goals, driving measurable outcomes and continuous improvement.

Project Management & Delivery:

• Oversee both internal and client-facing projects, ensuring delivery within scope, timelines, and budget.
• Coordinate cross-functional teams (Sales, Operations, Engineering) to ensure proper resourcing and smooth project execution.
• Facilitate project meetings, Agile ceremonies, and scoping sessions with stakeholders, ensuring clear communication of progress, risks, and key milestones.
• Proactively address risks and impediments, and ensure all projects adhere to set KPIs for success.
• Maintain strong communication with stakeholders to ensure they are informed of project progress, risks, and successes.

Product Ownership:

• Facilitate requirement gathering sessions and translate product vision into actionable roadmaps.
• Convert roadmap items into well-defined product requirements, including epics, user stories, and acceptance criteria.
• Prioritise and maintain the product backlog, managing bugs, change requests, and roadmap items.
• Work closely with the engineering team to ensure the delivery of high-quality Reseller products.
• Continuously align delivery priorities with evolving business needs, adapting to changes in scope and timelines.

Financial & Resource Management:

• Develop and manage budgets for Reseller initiatives and projects, ensuring accurate financial reporting.
• Provide support to Reseller leadership with forecasting, resource allocation, and financial oversight to maintain the financial health of the department.
• Identify and implement process improvements to optimise resource utilisation and financial performance.

Automation & Process Improvement:

• Lead efforts to integrate automation and software-driven solutions within the Reseller department, improving operational efficiency and productivity.
• Collaborate with the Head of Reseller and Head of Engineering to identify areas for operational improvements, including streamlined reporting and workflow enhancements.
• Drive the implementation of technology solutions that support the strategic goals of the department and deliver tangible improvements.

What you must have

• 5+ years of experience in project management, product ownership, or similar roles within partnerships or reseller environments.
• Proven experience in financial management, including budgeting and forecasting.
• Strong understanding of reseller ecosystems and partner tier structures.
• Excellent communication and leadership skills, with the ability to influence stakeholders and drive project outcomes.
• Proficiency with project management tools (e.g., Jira, Monday.com) and Agile methodologies.
• Experience implementing automation and software solutions to improve processes.
• Solid experience in product ownership, managing product backlogs, and delivering client-facing products.
  

Preferred Qualifications

• Certification in project management (e.g., PMP, CSPO, Agile certifications).
• Experience in IT service delivery or cloud-native environments.
  

Qualities & Behaviours

• Self-motivated and proactive in solving problems.
• Strong analytical skills for identifying and resolving complex issues.
• Capable of working independently and collaboratively in a team environment.
• Adaptable to changing priorities and dynamic environments.
• Results-oriented, with a focus on achieving project goals.
• Excellent communication skills for building relationships with stakeholders.
• Strong organisational and time management skills to effectively prioritise tasks.
  

About you

For us to achieve our ambitious vision together as a team, It is important for our Martians to lead at all levels, be self starters who take initiative and put their hands up for challenging tasks. A growth mindset is important to us and we encourage all our Martians to openly share knowledge, support and help each other, ask questions, get creative with new technologies and learn from setbacks.

Becoming a Martian means:

• Comfortably working and learning from a fully remote, culturally diverse team based predominantly in South Africa, Kenya, Nigeria and Ghana.
  
• Being an open, honest and respectful communicator.
  
• You enjoy asking questions, identifying areas of improvement and proposing solutions, no matter your job title or whether you have been with us for a day, a month or years!
  
• You are comfortable taking initiative and operating independently.
  
• You thrive in a fast paced environment, where change is constant.
  
• You find it exciting to work with various clients, from different industries, each with a different problem for you and your team to solve.
  
• Intentionally sharing tech and industry trends that excite you with your peers.
  
• Seeking continuous feedback and actively taking steps to continuously grow personally and professionally.
  

Want to know what you get by joining us?

1. Become a member of a team where we value each individual's contribution from day 1 and empower you to make suggestions, get involved and do what you love most!
   
2. Flexibility and the freedom to work remotely.
   
3. Work-life balance where you are not expected to work over weekends or after hours.
   
4. A forward thinking remote company that knows how important it is to stay connected as one team, by providing virtual social platforms for employee engagement.
   
5. A monthly work from home allowance which you can use to set yourself up to work comfortably from home. Whether that is pens, notebooks, new headphones or work snacks!
   
6. A MacBook or Windows laptop for you to do your best work on.
   
7. Become part of a team of exceptionally clever and talented people who like to share their knowledge and learnings.
   
8. We support your career growth and love to celebrate your successes and advancement!